Starbucks 345 Hahani Street, Kailua, HI 96734

"As an active-duty service member, I visited for the military and veterans' promotion, but it was not honored. The staff attributed it to a barcode issue. When I asked if they had attempted to resolve it, the two staff members claimed they hadn't taken any action. There were no signs warning of issues, making it seem like the baristas refused to provide the free promotional coffee. Given the late hour, it appeared both staff members sought any excuse not to make me a coffee. They were neither helpful nor receptive. A creative solution, such as offering a gift card equivalent to a coffee's price, coupon, or discount could have mitigated the situation. However, the baristas failed to show any initiative. Unfortunately, I don't even recall hearing an apology from either employee, nor did they thank me for my service. This lack of initiative and gratitude is disheartening, especially on Veteran's Day, a time to honor and remember those who serve. While I can buy coffee any day, many homeless and poor veterans in Hawaii would appreciate a free coffee. Starbucks, please do better!"

"The three workers just stopped in the middle of my order to complain about their jobs. The drink was delicious just expected high standards"

"5 people behind the counter, no line and still took 15 minutes to get one drink. They all stood around talking while one man worked on it stopping between steps to chat. Date is 11/10 and 1pm for the managers reference"

"This location opens at 7!! Go in the Out door of Target, but don't go past out into the main store bc Target doesn't open till 8. We don't want to lose this benefit do we? The staff at this Starbucks are always attentive to special requests and try their best. For example, I am non-dairy and they made sure I know there is dairy in the caramel, letting me make the choice to chance em. 4 stars bc the line is often long and many people just don't want to wait in a long line. It's so small idk how they could fix that."

"I would like to praise your employee who was working right when the store opened. Hapa. Young man who was very personable, accommodating and very polite. He was working for about twenty minutes by himself and treated each customer with the utmost courtesy. Although, I realize it's their job but he put out just a bit more then normal and made my morning awesome...aloha"