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Gen Korean BBQ House
98-1005 Moanalua Road, Aiea, Hawaii, United States
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About the Gen Korean BBQ House
Gen Korean BBQ House is a popular restaurant located at 98-1005 Moanalua Road in Aiea, Hawaii. This establishment offers a unique dining experience where customers can grill their own selection of premium meats and seafood right at their table. Along with the interactive cooking experience, guests can enjoy a variety of traditional Korean side dishes and unlimited refills of banchan. The modern and stylish decor creates a welcoming atmosphere for diners to enjoy a delicious meal with friends and family. With its convenient location and exceptional service, Gen Korean BBQ House is a must-visit destination for food enthusiasts in Hawaii.
Photos of Gen Korean BBQ House
98-1005 Moanalua Rd #2211, Aiea, HI 96701, United States
Opening hours of Gen Korean BBQ House
Monday:
10:00 - 22:00
Tuesday:
10:00 - 22:00
Wednesday:
10:00 - 22:00
Thursday:
10:00 - 22:00
Friday:
10:00 - 23:00
Saturday:
10:00 - 23:00
Sunday:
10:00 - 22:00
Reviews of Gen Korean BBQ House
"First and foremost, our waiter was amazing and nothing fell on him, just to get that out of the way. It is usually never the waiter’s fault. I loved this Gens but my last visit was probably the worst and likely my last. Visited March 11th around 7-8pm. The rice we were given was almost like a rice cake consistency and was inedible. Our waiter was very nice and took care of it, giving us better rice. However, the biggest issue was the bill and how they charged the wrong cards the wrong bill. There were two bills, one that covered 2 people (~$63) and one that covered 1 person (~$32). My bill was the 32 and i put my card in front of THAT receipt, and the other in front of the 63. It was obvious which card was paying which bill. Our waiter even told the lady what was which. The lady that rung it up obviously decided to switch the cards around and charge MY card the $63! No wonder she was so nervous giving back the bill to us because she probably realized she messed up. The lady sort of ignored me when I went to ask them what happened and another gentleman stepped up and tried to help me. There was nothing they could really do except for me to tell my friend to “Venmo the difference.” On top of that, they didn’t even give me my receipt back so I couldn’t sign or write the tip amount (I was leaving cash anyways). And what did they do? They added their own tip amount and now my card is charged $75! I never write reviews, not even bad ones. But this is ridiculous. I wish I never went that night. For those interested, just pay in cash so they can’t screw up something so simple."
"The food is always good but I think the employees forgot that their jobs insist of customer service. I don’t expect much but at least have some decency. Our first serving of rice literally looked like mashed potatoes. Second one was good The grill wasn’t changed at all during the two hour time frame that is given to eat. A runner who bought us our food stated “I’m not a busser”, after we politely asked if he can take the finished plates, meanwhile more food is being placed onto our table. So at this point we are stacking plates and no one grabbing empty plates. We barely had any room to eat. We left a tip because we are decent and have worked in the service industry before. This specific location seemed very short staffed. Nonetheless We had to ask for water because we weren’t given any. This location has always been good to us but this experience made us not want to go back."
"The food and service aren't the problem. I had a HAIR in my food. They did comp my bill, but Gen food is eaten family style. Everyone at that table ate from the same pan. Everyone should have been compensated. Also I had went to Gen on MLK Birthday, but we didn't stay because they were charging the dinner price at 10AM because it was his birthday. That is an insult Martin Luther King's memory to charge almost double the lunch menu price on a day meant to honor him."
"Service was great, quick and kept good on the table. Food was good also. Knocked it down because the grill was dirty and not enough tongs, scissors, or utensils. Nice atmosphere, but I was on wrong side of the grill so all the smoke was coming my way. Fan wasn't helping."
"Me and my husband used to come here a lot as we enjoyed the many options. Unfortunately, the past 4 visits we had, we decided to stop coming. We thought about giving it a chance on each visit, but it has been the same. Every time we order, we had to wait more than 15mins, and most of the time they'd forget about it. On the last visit, our order came in after asking 4x and 3 different servers. We asked for the soup and vegetables in the beginning and got them when we were almost done. We missed having a great time here, but now it has left us annoyed every visit. Hopefully they can get properly trained and staffed. The ambiance is great but the floors can be slippery due to grease."
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