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Mercedes-Benz of Maui Service and Auto Parts
69 Hobron Avenue, Kahului, Hawaii 96732
About the Mercedes-Benz of Maui Service and Auto Parts
Mercedes-Benz of Maui Service and Auto Parts is a premier car repair and parts store located at 69 Hobron Avenue in Kahului, Hawaii, United States. Our experienced technicians specialize in servicing and maintaining Mercedes-Benz vehicles to keep them running smoothly and efficiently. We also offer a wide selection of genuine Mercedes-Benz parts and accessories to enhance and customize your vehicle. Trust our team to provide top-notch service and quality products to keep your Mercedes-Benz in top condition.
Photos of Mercedes-Benz of Maui Service and Auto Parts
69 Hobron Ave, Kahului, HI 96732, United States
Opening hours of Mercedes-Benz of Maui Service and Auto Parts
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Mercedes-Benz of Maui Service and Auto Parts
"We have purchased three Sprinters from Mercedes-Benz of Maui, with the initial two transactions proceeding seamlessly. However, we faced several challenges with our third purchase. Unbeknownst to us at the time, our purchase coincided with both a change in dealership ownership and the final day for our sales representative, which might have contributed to some of the issues experienced. Shortly after taking possession of the vehicle, we encountered several problems, including door alignment issues, excessive noise and vibration, and malfunctioning windshield wipers. Although the dealership's service department was initially responsive, fixing only the wipers promptly, it took multiple visits and significant effort, including a direct appeal to Mercedes-Benz corporate, to address the remaining issues. We also faced administrative hurdles, such as an inability to process a vehicle return due to the dealership's ownership transition and complications with our vehicle registration, which we had to resolve directly with the DMV. Throughout this process, we found the attitude of both the service department and dealership management to be less supportive than expected, which led us to seek resolution through Mercedes-Benz corporate, eventually resulting in a successful lemon law claim. It's important to note that our experiences with Mercedes-Benz vehicles have been overwhelmingly positive, and we attribute the issues we faced largely to service department and dealership management challenges at this specific location. We hope the dealership will take this feedback as an opportunity to improve communication, customer support, and service quality. While we have had a disappointing experience, we believe in the brand and hope that future interactions will be more reflective of Mercedes-Benz's high standards"
"The service center left an excellent impression - easy to schedule, fast & efficient. Cameron is very responsive & professional! Also, Mahalo for the nice loaner for the day my car was serviced!"
"service B on my 2018 GLC 300. Only thing is I think Benz should give shuttle service to at least 15-16 miles. I live in South Maui and Wailea, Kihei and Makena have a lot of FJ Mercedes vehicles! That's the only bummer with service!"
"The usual professional execution and customer service I have always experienced at Mercedes-Benz of Maui. Great loaner car and concern to finish the service so I would not get stuck in traffic. They are truly exceptional. Many thanks to J D for his help."
"Complications arose for what would seem an easy, straight-forward window replacement. The service department handled it really well, and kept me in the loop and also handled my insurance company’s requirements. I was given a loaner vehicle, so the extended period without my car was not a burden to me. They treat me well here, and prices are reasonable. I recommend Mercedes Benz of Maui."
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