GameStop 91-590 Farrington Highway, Kapolei, HI 96707

"Called asking about a ps4. Will answered and was extremely rude when I asked about the price for one to consider my options. Would not tell me the price on a base ps4 until I told him I did not care a d just wanted to know the price. Rude af and should not work here"

"I've always loved GameStop and now my son does as well. Nobody else will ever have our game money. This is our go to for games and all thing FNAF"

"Does not know how to answer phone no matter how often you call. I have yet to get a hold of someone without having to physically go into the store to ask questions."

"There are always two sides to a story and I'd like to share my review to the negative reviews given to the worker "Gabriella" at the Kapolei location. I was also waiting in the long line on this very busy Black Friday, it was crazy, and witnessed the interaction between the customer who gave the bad review and worker, "Gabriella". First off, I commend the worker for keeping her composure as it was the customer who was rude and reeked of entitlement. The customer voiced several times how "ridiculous" it was that the worker could not give them the free game they wanted (Buy 2, Get 1). The worker explained the reason and said they could chose another game, but this customer only heard what she wanted to hear, which was that she couldn't have it. Even the customers son chimed in and questioned the worker with the same questions that the worker had already explained the reason. And yes, the customer did ask for the manager, who had already gone home the day. Which the customer also thought was ridiculous. Now when it came to the worker offering the protection, it was the CUSTOMER that repeatedly interrupted the worker as she spoke. The worker stopped until the customer was done ranting and continued her job in explaining the benefits of getting game protection. My family and I shop at this store often and have been assisted by this worker. She has ALWAYS been very helpful and is knowledgeable in the stores products and policies. I've saved a ton of money with the protection plans. So for that customer to say this worker should be fired (over ONE video game, mind you) for doing her job right, just because this customer couldn't get her way, is RIDICULOUS. I give this GameStop 5 Stars!! Its the holiday season 2022, lets do better and be kinder to one another.."

"I called in and ask the representative if they had an item on stock. That representative said yes. I came to the store and both representatives said no it is not on stock. I called the number again to make sure I came to the correct store and their phone rang and representative representative picked up. And pretended I never called. Waisted gas and time."