Salt + Sea

"absolutely ATROCIOUS customer service, i cannot stress this enough. i love & support local businesses & boutiques almost exclusively. my first & last purchase from this shop appeared to be mis-sized and had a sewing defect. i contacted customer support and a month went by without hearing anything. i wanted to send the item back so i looked up their address and paid to mail the item back to them. the package was refused/returned to sender. i reached out to support again & was told that they couldn’t accept a return. i explained the item seemed to be incorrectly sized as i’m familiar with the brand & there was no size from the company on the garment. i took photos. i also took a photo of the sewing flaw. they requested more photos which i provided— at this point we had emailed back and forth about 20 times. they didn’t respond to some of my emails for several days. i repeatedly requested a return label. after about the 100th email, they just said “no” bc “store policy” despite the strange circumstances & photo evidence i provided. i don’t understand why they made me go through all of that effort just to say no. maybe they’re so desperate to hold onto a $100 purchase bc people don’t want to shop with them, which i can see from a lot of other reviews on google & facebook. maybe they act different in person, but this was an extremely disappointing experience as an online customer and i truly hope you treat future customers better."

"Salt + Sea is the BEST place to get your suit on the southside! Not to mention all the cute accessories to go with. I adore the ladies who work there. They are so friendly and helpful! By far one of my favorite boutiques on Kaua’i!"

"Stylish, high quality women’s fashion with very helpful owner. We found a really nice summer blouse thing here. Truly a cut above the standard Hawaii beach clothes. Very tasteful, pleasant store with very well curated selection. A really nice surprise."