Hometown Health 10315 Professional Circle, Reno, NV 89521

"Do not recommend this insurance at all. It misrepresents coverage on marketplace. I’m now being forced to pay $85/month for a medication despite their website saying it’s covered when I signed up, and that’s AFTER switching to a different version because they refused to cover the first version completely. An absolute joke/scam."

"My experience with Hometown Health has been 5-stars all around. They take good care of their members and have a great sales team."

"Customer service line? WHAT A JOKE. They don't even know what tech support is to help with login issues. They have no access to phone numbers? They claim the website isn't ran by anyone? OMG how much lack of common sense can a customer "service" rep have. UNBELIEVABLE You want me to fill out a questionnaire? How about give me a human that has common sense to understand the issue and resolved it? A random questionnaire does NOTHING to rectify the issue with your website nor the issue with your rep."

"This has been the worst insurance experience of my life. Hold times are absolutely awful. I have had my new insurance policy for 6 days and still am not able to use it. I’ve called every day, some days multiple times because when Antonia and Maria both didn’t know what to do, they put me on hold and then discontinued me. Why bother asking if my call back number is correct? I’ve done customer service so I’m very patient and nice because Hometown Health seems like a nightmare. Their lobby is conveniently closed , so you don’t even have the option to go there to fix the issues. I’m literally in tears. I have 3 prescriptions that should be in my hands today and they keep saying they will call the pharmacy and fix it. It is not working. I call again … ask for a supervisor to help me. Never happens. Worst experience ever."

"1 star is generous. We are new to Hometown Health and it has been an awful experience so far. It is March and we still don't have all our insurance cards. Our insurance plan still isn't connected to their online portal so it has taken me 2 months to track down a way to pay our premium. Why should I spend my time trying to track down a way to pay my premium??? Plus when I called to try and figure out this online portal issue each side blamed the other so I got absolutely nowhere. This was incredibly time consuming on my part because the customer service wait times are the worst I have ever dealt with from an insurance provider. Way too much time spent on hold just to have the person I spoke with tell me they were unable to help. We will be changing insurance companies next year for sure."