Sierra Hearth & Home Closet

"We had excellent design and installation services from Colen for our closet organizer and custom wall unit. We are very pleased with his work. We plan on using Sierra Hearht & Home Closet on upcoming projects."

"We purchased two fireplaces this year from Sierra Hearth & Home, one wood stove and one pellet stove for our remodel. Initially, Moses and Noelle were accessible and helpful. We were put on the schedule. They began the installation but couldn't finish because our hearth wasn't yet complete. Once it was complete we were put back on the schedule a month later. When they returned, they placed both stoves on the hearths and then left. According to our contractor, they said they needed to get more pipe and would return. They never returned. We called (endlessly) and asked for them to return our calls just to understand what the issue was. When we finally got them back out, (a month later) they were able to finish the wood burning stove install including a directional wind cap for our northern nevada windstorms, but they told us that they couldn't do the fireplace chase cap. This would have been nice to know prior to their third trip out. They also couldn't install the pellet stove because they didn't have the right pipe. They said they'd be back on Friday, and that was over a month ago, and we never heard from them again (even after us leaving several messages). They literally "ghosted" us. Fast forward to today: we had some wind last night (normal wind for our area) and this morning we discovered that our chimney directional cap that they had installed had blown off and landed on one of our solar panels. Lucky for Sierra Hearth & Home, our solar panel was not cracked. Side note: We have had a directional cap on our previous fireplace chimney and it held up to fierce windstorms in the past 10 years! We have never had an issue until now. I would never recommend this company to anyone ever. I don't like to leave negative reviews but this experience had to be shared. We are beyond disappointed. We've included the photo of the chimney with no chase and the directional cap resting approximately 10 feet from the chimney, on a solar panel."

"Had a few issues with the install initially but everything was taken care of by Moses and Noel. It works great and looks beautiful! Extremely knowledgeable."

"We ordered a fireplace over six months ago and they have only provided part of it. They will not return calls from us or our contractor. The first time we went in there they were in there with a dog that jumped all over me and they said “no we’re actually not really open so we can’t help you” and they did nothing to get there dog off of me. Extremely dissatisfied. UPDATE: Once they delivered the remaining part of the fireplace, Moses did an excellent job installing it. He was friendly, informative and apologetic about what had happened previously."

"From the initial consult Moses was friendly, informative and accommodating. I decided to get a fire place insert and faceplate based on his recommendations. The job had to be done in 2 stages as the winter was coming and roof work to get the new flu's installed would be difficult. They work with my neighbor to get on to the roof through his unit and the work was fast and professional. Unfortunately the unit I ordered had been backordered so i had to wait a couple weeks to get the job done. once it was installed there were a couple of issues. I called and worked with Noel to get Moses out to get them fixed. He showed up on time saw what the issue was fixed it and made sure all way good. He even went above and beyond to install the wireless remote for me. From the beginning this company and it's employees are great and would highly recommend anyone in the area call them before they make a decision."