Great Clips

"Worst (none!!) customer service ever!!! I came for a haircut on 2/29/24 at 4:00 pm. When I stepped in, no one was in front to take care of me. However, inside the shop were two employees, one was cutting someone's hair while fully facing me, but avoiding an eye contact with me. The second was talking to the first one, with her back turned to me the whole time. After patiently waiting there for a whole 3 minutes with no response, I finally said loud "hello" and after a few seconds - "excuse me!" but the two still completely ignored me. At this point I left, angry and disappointed, and will never come back to Great Clips!! I will also make sure that my friends will do so as well!!"

"I wish I could give better ratings but I actually just read another review and they had the same issue. We were new customers and I was a bit nervous about my son getting haircut because he has "ethnic" hair. I wasn't by any means rude but did ask if they knew to cut ethnic hair while dry and not wet it first.....and yes, we've had this happened in the past. We typically go to a black barber but we are new to NV and haven't found one yet. I clearly offened the stylist, instead of her being humble and admitting she wasn't experienced and being gracious towards a nervous customer, she took me personally and her attitude towards me wasn't nice. And at one point she was sarcastic with me......sigh. My son's cut wasn't good, the edging was uneven. We won't be returning. And it's sad because why would you get offended by someone expressing a concern about a different hair type, rather then be professional. I gave her a $ 10 tip for $26 service just to extend my gratitude. These are the type of situations that keep barriers up. We got to have more understanding with each other and our differences. It would have been perfectly OK to for her to say she didn't have experience. So lessoned learned on my part, we do NEED to make sure we go to a barber who knows what he or she is doing. I even showed her 2 pics of a previous haircut for my son.....sigh. I was very uncomfortable and definitely will not set myself up or my son for that again. My son's hair will grow out but it isn't the point. I won't name the stylist but her name was mentioned in other reviews and that is an indication of an issue........"

"Wow, I just can't say enough. Ana was amazing. I have a disabled uncle who likes to go from cave man to clean cut she went above and beyond for him. Not only did she spruce him up, she put a huge smile on his face that lasted him all day and continues when he looks at himself in the mirror. Your a gem Ana. Great addition to your team"

"I've been into this location twice in the past few months and always get a great cut. Chrissy has been my stylist these two visits and is very pleasant to talk to. This location is convenient for me on my way home from work. I'll be back in a few months for another haircut with Chrissy."

"I went in and asked Michelle if she knows how to do black people hair and if she is good at doing black people hair she said yeah but said I was rude for asking that. I was literally told by her coworkers to ask that cause they didn't know her skills. I'm sorry not everyone knows how to do black hair no matter what race you are. She called me ghetto and said racist things to my parent about me over a dumb question about her knowing how to do black people hair. Like she's not even professional at her job who knows how bad she'll mess up your hair if you look at her wrong. I've been going here for years its crazy how one bad person can ruin an experience for someone."