Express Lube & Auto Repair 5400 East Tropicana Avenue, Las Vegas, NV 89122

"Best customer service every single time. The Magician is the best show owner and mechanic.. always willing to help and get to your car problem with no questions left unanswered!"

"Called in about an oil change. Recording says $47. Place is called express. Ended up taking over 45 minutes, and they charged me $79. When I asked about the price difference, guy laughed and said those are pre-covid prices. It's 2024. It's called false advertising. I won't be back. Terrible way to run your business."

"The guys here are a team! Thanks to them, I have a mechanic I can count on without overpaying for services. Now I have a place I can trust with my daughters needs as well. Ask for Jeff the Magic Man."

"DECEPTIVE AND UNLAWFUL PRACTICES, FRAUD - Jeff charged me for mechanical services and parts that he did not provide on more than one occasion. I reported him to the BBB, am filling out the form for the NV Attorney General, sending a demand letter, and suing him civilly for damages. I drive a 2010 Honda Civic. When I first started going to Express Lube & Auto Repair I was still undergoing cancer treatment and had just moved to the area from Henderson after my landlord of 14 years passed away. It was a difficult time and I needed a trustworthy mechanic. Jeff came across as a nice and sincere guy and we had numerous conversations about our lives, his wife and I shared a birthday, then his very difficult divorce with him even telling me I cheered him up on a low day. He sent me a link for me and my son to get discount tickets to see him in the AGT show at the Luxor where he is a "random audience member" chosen who then participates in the show so he met my son who wears leg braces and depends on me for transportation. I felt like I had a friendly, trustworthy mechanic. I paid $1800 for some work in March of this year that included a transmission flush and a brake flush. Last week my car started making some strange knocking noises and my power steering was stiff again after Jeff had already worked on it twice. I called Jeff but the technician that answered the phone said they couldn't get me in until Monday and I probably wouldn't get it back the same day so I decided to take it over to Jiffy Lube on Tropicana to at least get an oil change. Eric Peyton, the General Manager heard the noise as I pulled up and immediately checked the dipstick for my transmission and walked it over to me (I was sitting in the car watching because that's how it's done there). The fluid was black and gunky. He told me it should be clear and red. He checked the system and said there were no leaks and there was absolutely no way the work was done in March. I even said I was going to call Jeff while I was there and he said yes, and tell him what I said. I then asked him to check and see if the brake flush was done. He put a little stick similar to the one to check swimming pool chemicals in and it turned purple. He showed me on the bottle that meant it needed to be done and also could not have just been done in March. I took a picture of that and immediately called Jeff, but Sadie answered the phone and said he was working on a car so I left a detailed message and asked her to have him call me. Eric checked the power steering as well and even though my receipt from Jeff shows I was charged for a new reservoir Eric showed me it is definitely not a new part. The clamps that Jeff had put on the hoses were all loose and my fluid was leaking out. This is after taking it to Jeff and having him replace the pump and then it leaked again and he replaced the hose. Jeff also did air conditioning work and I had to keep bringing it back in for that as well because he would tell me it was fixed and the very next day it wasn't working. This went on for weeks. He charged me to replace the condenser and then told me the new condenser they put in was bad but now I really wonder if that was the case. I had a few miserable hot days. So, I have paid for work twice and now I have to take my car to the Honda dealership to verify if the rest of the work and parts they charged me for was done and done correctly. Jeff called me back today and all he said was "I assure you that all of the work we said we did was done" He had no explanation for the transmission and brake fluid except to say that transmissions don't make noise when they are going out. I take my son to work at 5 am on the 215 freeway for a 30-minute drive and while I don't make a lot of money I try to take good care of my car. I am so disappointed. All I can do now is report him to the appropriate agencies, try to make it known on social media, and sue him which I will absolutely be doing. Be safe and don't take your car here and if you already have, get the work verified by another party!"

"Jeff is honest and I can always trust him to repair and maintain my car. I was quoted $800 worth of repairs at Findlay Honda down the street, but Jeff inspected my car for free and told me the repairs that my car actually needed. Fantastic and friendly service. I highly recommend!"