Friendly Ford Body Shop

"Garbage customer service. Was redirected here after the main shops service department messed up my original recall service. When I arrived, no one was around to schedule me, so I left my information for them to call me back. 6 hours later, there was no phone call. I had to call the next day two separate times before I got the clerk. She said the best they could do was 4 weeks away and that it would be in the shop for "at least a week" for a job that takes less than 2 days at most, and that's only if you allow a full 24 hours for the adhesive to cure. Do NOT waste your time with these fools."

"I had an absolutely fantastic time working with Friendly's body shop to get my F-150s moonroof replaced. Getting ahold of them was a little tough but with persistence, you can keep calling and get through their lines, don't give up. After having my truck rejected by three different shops and another dozen not even bothering to look at it, I was relieved when they said that they would take it and fix it no problem. They told me maybe a week maybe three, and had it done in seven days. They were constantly informing me of what was going on and very upfront with expected delays when the part had to be ordered with no ETA available. Big shout out to Ivan being extremely patient and an excellent communicator and to Mike for being reassuring me that the repair was possible and accepting my truck within an hour of getting on the phone with him."

"I am trying to get my truck fixed, unfortunately a person on a scooter scratched my truck and the person ran. This happened in the month of May. I called this place. Cristina attended me very friendly and professional. She made me an appointment. They gave me an estimate and I agreed that on July 10 I would have to take my truck to be fixed. On July 9, the day before, I called to verify my appointment. Secretary Nancy told me that they didn't have me in the system, I didn't have any appointments! Then, she told me that Cristina no longer worked there and that Scott had taken care of Cristina's clients and well, he was going to do me a favor to take my case, to take my truck on July 24, ah! and to bring my insurance estimate because Cristina did not leave any information. Today, July 24, I arrived at the office and Nancy took care of me and she says no, she doesn't have an appointment and at the end of the day I ask her if today they are going to start fixing my truck, she tells me no because first Scott has to look at all the cars that were with appointments and I say ok, any estimate of what time he can look at my truck? I come back because I don't want my truck to spend so much time in the sun when it's always been well cared parking inside the garage, I understand that she will be outside for necessary reasons to repair the damage, but she tells me that they are very saturated with work. I think that when looking at the way they work and they don't do things professionally, I think they don't have a manager since they don't act professionally. and they act like that's fine if you want if it's not until September. ?? meanwhile my $70,000.00+ truck with only 30,000 mills is going to be out there parading in the sun and dust. No thanks, there are more places with more professionalism, we are owners of 6 brand new FORD vehicles, we really like this Ford brand that's the way we decided to choose this place, but no more. A call to attention to the Manager of this place, please pay attention to these secretaries who are Not professionals and lie. They are going to be paid for the work, it is not free so that they are wasting our time since May when they told us about the first date."

"My truck was rear ended by another RAM truck (go figure?). They cut and twister wires together and then proceeded to tape them up. Didn’t want to replace my hitch or spare until I insisted. Had to request them not to paint and clear coat in one. They installed used parts wherever they could. My Prestiege off road edition RAM 2500 Laramie Cummins 4x4 was in perfect condition up until I got hit. They won’t make it like new, they won’t order a new harness or even spend a few dollars on plastic tabs to hold your wiring harness in place! Cheep shoddy work at best! Now (a year later?) my back up camera is shorted out, keep getting false warnings on tail lights and lic plate lights. I’ll post a pick. Your better off going in to north town and paying the homeless to fix your car! Thx for reading"

"I brought in three vehicles over the last 2 years to this establishment. This last time is one of the worst experiences I've ever had. Which was in September 2018. You will be literally treated as just a dollar sign and not as a person. Every time you go in to see what's going on with the vehicle. Mostly no progress has been made, not to mention they always talk down to you. Friendly Ford way overestimates any job they do. Charging way more than any other shop would. I give them credit they do do good work, but it's not worth being treated like you're nothing and your cars don't mean nothing. My 2017 Focus RS it's getting totaled out because it got vandalized someone poured paint on it. I understand they have to replace a lot of parts but it's not $20,000 worth. I even kindly ask if they would put my car together and they said no not if "I'm not your not paying for it" just like that I realize that this shops only out there for the money. At the end of the day my car was in there for a month all they did was tearing it down. Get my spoiler and put it in some water to see if the paint will come off. For that they're charging $2,500 to my insurance company. I can see now that's why my car is being totaled out. Friendly Ford it's just too expensive if you're trying to keep your car. I recommend if you're trying to keep your car and not having it totaled out please do your research and find a more reasonable shop. Friendly Ford does do good work, but if you love your car and don't want to get totaled out it's not worth taking here. On the bottom I'll be putting before and after pictures from when I brought the car to how it looks now. There's honestly no way this is $20,000 worth of damage. I'm convinced they're just trying to rip off my insurance company. Honestly they made my car look worse."