Cadillac of Las Vegas Service Department

"Arrived on time for my 9:40 appt for oil change. Samantha said my car would be due for 45,000 maintenance before my next oils change so we decided on the transmission fluid exchange as well. I waited in the waiting room for hours. At 1:15 my car was done but not the oil change. At 2:05 it was time to pay and the cashier was gone. Samantha gave me a discount and my car runs fine but wow! Who is running that place?"

"Car was brought in for 7500 mile service. When we brought vehicle in we had the message stating wiper fluid low and was expecting them to fill it up as this is included in the service. Later that day the error message popped up again so this morning we checked and it was Bone dry. No fluid had been added. Even more disturbing is that when we opened the hood we found what I could best describe as a plug type screw designed to hold something in place. It was white and all the other plugs were black which makes me wonder if the plug was removed elsewhere and never replaced. I am only rating this visit and not all the issues we’ve had with Cadillac of Las Vegas. If I were to rate the overall experience with the dealership I would give it a 1 star rating. Our service advisor has done his best to keep us updated on car repairs but not once has anyone from management reached out to ask us about our experience or to offer assistance. Our car is barely 8 months old and it has been in service for over 70 days - most of the issues have still not been repaired."

"Cadillac Of LV Dealership 3-15-2024. Our Service was out standing. Doug is an excellent service writer, he has always taken excellent care of my wife’s vehicle. Thank you for the Exceptional customer service we have received from you for 9 yrs. 5 stars!!!"

"My Service Technician, Britten was top notch. He was courteous and knowledgeable. He explained exactly what they would be doing and how long it would take and I was kept informed of the progress by text. When it was discovered that it was time for the oil to be changed he called me to let me know, advise me of the cost and ask if I wanted it done. I was again called to advise me it was ready for pickup. Many dealerships wash your car after service but this is the first one to ever vacuum the interior as well. I couldn't be happier! Thank you! Ken Bates"