Hyundai Of Las Vegas Service Center 7200 West Sahara Avenue, Las Vegas, NV 89117

"Hard to give any service center more than 4 stars anymore. They said window tint would come with our purchase. 4 months later and we’ve called about a dozen times, no tint. They also forgot to sell us the wheel lock key and when it was needed, they tried giving me regular lug nuts to make up for it…. They will try to get out of every deal they make."

"Let me start off with, I know this is just a review, and I know it will not change my situation or change the operations at this location. I leave this review to help someone in the future if they happen upon my review. Hopefully you don't get treated the way I did. I came in for a mix of a check up and two issues on my vehicle. A sound while the car breaks and a check engine light. I recently got new breaks and figured I should have a different location, Hyundai service, to check on them. Came in super nice, said they would do the inspection and get on with things. After 2 hours, which I already knew the inspection would take, I was texted a total repair cost of over 5,000. That's almost 1/4 of the cost of the vehicle when I bought it. They gave me the option and line by line of each item needing repair or replace. On the list was also to completely replace the two parts that were brand new from another location. The ones I mentioned when I arrived saying they were less than 3 months old. Most of the repairs per their log number didn't need to get done until 30k miles from now. When I asked why it was going to cost so much, the response was well you don't have to repair everything. But I do need you to approve in order to repair anything. So I went down everything, checked off everything that wasn't either brand new, or wasn't needed in 30,000 miles. Still costing me over 2K. Got a text later saying that because I didn't repair everything my check engine light would still be on. Picked up my vehicle and the two issues that I came in with weren't repaired, and nothing changed. Not saying they didn't repair anything, but truly since my knowledge of cars is minimal, I can't even really verify. That's to say when I came to the front desk I don't think I was a customer. In fact as someone who's done customer service for nearly 20 years, I can't remember feeling more like an ATM in my life. I was given the standard greeting of hello, followed by "you can pay right here". Put in my credit card in, got my car, and left. No business card, no "I hope to see you again", no formal "if you have problems reach out", just receipt, here are your keys and good bye. I spent over $2,000 and drove away thinking I just wasted 2 days and a lot of money with a check engine light popping back on and screeching from my breaks. The car is only a 2019, 70k miles. So why would I ever go here again?"

"Everything was good up until yesterday. I own a 2020 Hyundai Elantra and always used these guys for everything. All oil changes were followed accordingly to the mileage recommended every time. We had a mild issue with the car so we took it in for warranty work, only to be told that we have to pay out of pocket for repairs which had me entirely puzzled when I still had the factory warranty. The service advisor (not naming any names) tried claiming that the ball joint for my vehicle was not warrantied because of impact damage from an accident or pothole. Which was not the case at all the car was never in an accident, It looked like it came loose over time due to a faulty part. They sent me a video of issue and said it was involved in impact damage. it seemed to be that the bolt came loose due to a faulty part. In the video there was no collision or impact damage to ANY part of the vehicle what so ever, because its never been in any collision. I called and tried asking for a manager to help only for them catch a mild attitude towards me and stated that they will call me back. Never got a call back from the department after. Decided to go back and take the vehicle back and headed on over to the Centennial store, where they actually covered and warrantied my vehicle. Kind of sucks since me and my family have bought over 5 cars here in the last 3 years. 1/5."

"I usually have great experiences here, so i'm not sure why they are having so many issues now. I brought my car in to get a couple hoses replaced and to secondarily knock out my recommended factory maintenance. I waited hours for them to do an oil change according to the service center and they didn't even look at the hoses needing replacement, which is what I initially came in for. I inquired about it and they looked at them quickly before giving my car back to me, which is when i was told i didn't need to worry about replacing them. They also filled my coolant tank to the top which I had to siphon myself down to the full line. I was told that I didn't need to worry about replacing my coolant overflow hose, which upon research can cause some major issues in the long run. I told the service advisor that i still wanted them replaced. They said they would order the hoses and give me a call when they come in. I still haven't heard from them. I opened my radiator cap today and I can't see a drop of coolant. My radiator can't pull coolant from the tank because of the defective hose which "didn't need replacement." The hose has literal holes in it. The next appointment isn't for another month and I can't drive my car around draining the radiator. This is an extremely frustrating experience and is only one of the issues that should have been addressed and remedied when I came in initially."

"This is by far the worst experience I've ever had. Brought my car in for an oil change and who broke my door handle. Didn't say a word to anyone. Found the piece sitting in my center console. And also broke a trip piece around the bottom of the door. Service guy Don was rude and seemed very disrespectful. And of course all mangers are in a meeting."