Silver State Smiles 7101 West Craig Road, Las Vegas, NV 89129

"Went to get records at request of our new dentist but they were closed. We left the practice a couple of years ago because their Thai speaking dentist left and although they promised another Thai speaking dentist would be available, it never happened. They also would not let us know where he moved to (main reason for us choosing this practice). They were also less than helpful with insurance issues erroneously charging us out-of-network rates which was caused by their billing practices which went on for over a year until one lady on the staff took it upon herself to resolve the issue with the insurance company. No problem with their dentists or their work, but we decided it would be better to move to a different practice."

"I made my appointment through Zocdoc for an emergency filling that fell out. They tried to get me to reschedule my appointment 10 minutes after confirming it. Then, when I saw the doctor, it was a completely different person than the one I made my appointment with. He did not even tell me who he was before he started quickly explaining how bad my tooth was and I actually needed a more serious procedure. He mumbled to the hygienist, not even me, that I needed a crown. I had to ask her what that even was, I was shocked. They were trying to rush me through the whole process and I decided to leave and not go through with it. I got a second opinion and it turned out I didn’t need a crown at all. Do not let them talk you into unnecessary work!"

"I am very disappointed. I generally have had a wonderful experience at this practice. However, I scheduled an appointment two months in advance, I did not receive a confirmation call so I left a message the evening before my appointment. I received a follow up call the morning after and the receptionist proceeded to tell me how she and another co-worker spoke with me the day before the appointment and I cancelled both mine and my daughters appointments. I was spoken to at first with the tone that this was all my fault for cancelling. I NEVER SPOKE WITH ANYONE. I'm highly upset. We waited two months for these appointments and now unfortunately I will be going elsewhere. I hope they figure out who in fact the patients were that somehow cancelled two appointments that were not theirs!!! I manage a doctor's office and the way this was handled is completely unacceptable. I would never treat my patients with such disregard!"

"Absolutely exceptional service and GREAT staff. Can't say enough good things about Dr Amy. We've have tried out several dentists in the last few years - all but one were good dentists and nice. Silver State takes Good and Nice to Great and Excellent. :) Our sone loves them too. That's a great compliment from a 9 year old to a dentist."

"This is the first place i actually say i am satisfied i have gone to other Dentist but it does not compare nothing like this place. The staff is the friendliest i have ever encounter in a Dr. office they have so much energy always smiling and being so friendly i would recommend this office to everyone. The service they provide is over 100%. Even DR. Amy is always smiling and friendly she did miracle on my teeth she took away the long 18 month pain i had in just about 30 min, she know what she is doing thank Silver State Smile for your help and service you have provided me, i will always return to you guy with or with out insurance even thought i am scare of dentist just because of the amazing service you guys provide thanks again."