Thomas Automotive

"I have brought my cars to Thomas Automotive for 6 years now. I have nothing but positive things to say about the folks who work there, the way the business is run, and their fair pricing practices. I most recently brought in my new (to me), 10 year old subaru that I purchased. Unfortunately, this car has had many issues but throughout the process of getting repairs done, Preston and Larry, the main mechanics who I worked with, were so kind and always willing to explain what various repairs would do and exactly why they were needed. Preston is always professional and lovely to talk to over the phone and in person. Larry always adds a personal touch and will often show me the faulty part that they had to replace in my car. Their pricing is always fair, they have never upcharged me, and they always give honest opinions on the best course of action with repairs. They are family-owned and have been around for a long time. I highly recommend Thomas Automotive for all of your car repair needs and I tell all of my friends about them!"

"Car towed in needed major work. Have been taking my car in for years. Quality work, respectful explained work needed, cost and estimated time to repair. Fair prices."

"We have been taking my husband's older car here for years because of a recommendation from a friend. They always do excellent work without trying to upsell us on anything unnecessary . They are always very transparent with every repair explanation. We recently took our "not as old" vehicle to them for some brake issues that have been a problem for the entire 5 years that we've owned it. It was under warranty with carmax up until recently, so in the past we took it to shops affiliated with carmax's warranty plan. The other shops all told us over the years that they didn't know why our car had this particular problem and would do a bandaid fix to reduce it. Thomas auto figured it out quickly and fixed it entirely!"

"Tried calling for a competitive quote and they said they couldnt tell me the general cost of the exact repair over the phone. I attempted to explain that I already got several but he didnt let me finish the sentence and was very unfriendly over the phone. He interrupted me and told me to go elsewhere. Not sure if he is a jerk or was just acting like one. Either way there are many other options. Both the shop I called before this one and after this one have verbally quoted me for the specific work I am asking about. There was no reason for this clown to behave that way over the phone"

"Took my diesel truck in for a oil change I had an appointment for Friday morning l was told it would cost about $120 to $130 I called to see if it was done and they were just starting it. They said we’ll call you when it’s done. Never got a call so went down to pick it up at 415 because they close at 5 . When I got there it said closed but the guy said it won’t be done till Monday I told him I’ll take it and come back but they drained the oil and didn’t have any so they leave my truck dry all weekend and when I pick it up the bill was $254. They must have went to 7-11 to get the oil and charged $9 a quart the over filled it by 2 quarts. I wouldn’t take these guys a lawnmower"