Royalty Auto Services #2

"Knew he was scamming but my vehicle was older and all these one stop smog shops didn't know how to hook it up. I work 6 days a week, and I didn't have time to keep trying these little shops on corners who kept saying "we dont have the equipment to smog a 96 or older" or alternatively their hours would be say 9-6 and they'd say I needed to get there before 5. Had to use these guys and pay 200$ to get some "miracle juice" poured in my gas tank that would magically make me pass my smog in minutes before the gas in the tank was even used.. After dropping it off he Called me back said he hadn't put it on the machine yet, but had all kinds of reasons why I needed to pay 3400 prior to testing..finally got him to agree the clutch didn't need work before testing, and finally accepted the $200 miracle juice to get the smog and be done with it. Would not recommend. Will not be going back."

"When Tammy ran this shop it was fair and honest. Now, This shop is full of scam artists. I took my car in for an oil leak, $3000 later, they had replaced a rear seal, front seal, and some other things. I got the car home and everything was fine for 2 months. Then I noticed the car was leaking oil into my garage floor in the same EXACT spot as before. So I took the car back to the shop to be informed that "some times we have to fix bit things before little things show up." When they had my car up on the lift I could see the amount of oil that was collected under the car, it was a MASSIVE amount of oil. And they kept trying to convince me that that was all new oil from a new problem. If my car was leaking that much oil it would have blown up. They weren't willing to make anything right with me, so now I'm driving a car that still leaks oil after I spent $3000. I can't prove it. But I know what exactly what they did. They threw stop leak in the car, didn't fix anything and the stop leak stopped working and the car started leaking. DO NOT TAKE YOUR CAR HERE."

"My boyfriend's and my latest experience here was absolutely terrible. I've never had worse service at any other mechanic ever. He needed his transmission fixed which should take about a week at most and they have had his car for almost a month now because they continue to order wrong parts, have issues with shipping and recieving "bad parts". It seems to be excuse after excuse with these guys and we will not be going here again. My boyfriend used to be very fond of this place and hadn't had issues before, but he says since management has changed things are going down hill and we definitely will be taking our business elsewhere."

"I live right around the corner and when I first moved to Vegas my car needed some work since I drove it cross country. Came in for an oil change and Chris hooked me up and welcomed me to the city. Have been coming back ever since, and he’s always been quick, and makes sure everything is taken care of. Since I moved here, I’ve had 3 oil changes, an O2 sensor replaced, and a catalytic converter replaced, among headlights, other little things here and there. Affordable. The biggest repair was the catalytic converter and they hooked me up with a financing option. Didn’t need credit for it, and was approved within 5 min of applying. Saved the day because I didn’t have the money to pay for the repair in full. Chris has been a huge help, and informative (I know nothing about cars). I’ll be back every time there’s something wrong with my car!"

"I want to start this review off by saying that I’d say 99% of people dread taking their car into a car shop in fear of dishonest, lying, and sketchy services. This is NOT the case here at Royalty. I had recently taken my car in for an alignment and Tammy at the front desk was incredibly helpful and kind. Even with me being tardy for my appointment. They had my car fixed up within the hour. After taking it out, the steering was still a bit off. Called Tammy once more and she did not hesitate to have me take it back in and she took care of it no problem, no questions asked. OUTSTANDING customer service here, whatever accolades the owner needs to give to the mechanics and Tammy, need to be given tenfold. They have earned my business for the future."