Mercedes-Benz of Reno 11500 South Virginia Street, Reno, NV 89511

"Lost my 3k+ sport tires!! Purchased my winter tires from here and got them also installed here as well. Was told my summer tires will be stored until I can pick them as they don’t fit into my car. Come today to pick them up and apparently the lady who helped me is no longer with the company and they can’t find the tires. Nobody seemes to care.. they’re $800 each, this is absolutely unacceptable! Still can’t believe they would discard of one’s property of that worth like nothing. No call no email… DO NOT COME HERE. Prefer to make the drive to Folsom."

"I recently made an out-of-state purchase with this dealership. The car is fabulous. I appreciated knowing that it was eligible as a certified Mercedes preowned vehicle. I would give the car salesman, Chance, five stars. He impressed me with his knowledge of the mechanical aspect of the vehicle that I purchased. He was very competent and knowledgeable. He provided answers to my detailed questions about the car. I would also give Cameo five stars. She was very courteous, prompt, and responsive. She is everything that I would expect from a Mercedes dealership. I would give the Finance department 2.5 stars. And let me explain why. I told them two or three times that I did not want to be charged for shipping. I felt like their shipping cost was overpriced at $1350. I was able to get it for $800. I also felt like that I was pressured into buying an extended warranty for only two years over $4700. I am a salesman myself, and I felt like that commissions must be really lucrative on extended warranties because they were pushing and pushing to get me to buy it. I did not feel comfortable with that. Another thing that really frustrated me was the unprofessional exchange of information from one person to another. Marcus called me to get information, and I had already given it to Chance and Scott. I felt like that the left hand was not communicating with the right hand. Finally, and this is a minor point, but the description of the car was inaccurate on all of the paperwork. It was listed as an AMG model, which in fact it is not, in conclusion, I expected better service from a Mercedes dealership. Senior citizens are used to good communication skills. Which seems to be lacking with the younger generation I suggest that everyone at that dealership learn from Cameo. She was perfect in her communication skills in every way. She let me know that the paperwork entitled was going to be overnighted to my local DMV office and she gave me the FedEx tracking number. She also FedEx’d me the $1350 refund check and gave me the tracking number. I felt like her attention to detail and sincere customer service was above and beyond any that I had ever seen."

"Not great. Purchased a brand new sprinter at this MB of Reno location. Complained about the brakes at 5k miles, then at 8k miles then every time we got the chance. Then their service department replaces the brakes at 23k and gives us a bill for $1,000. Just not great service. Would not recommend this Mercedes dealership due to the lack of service and follow through. If Kwany Woo would have been the service manager he would have followed the complaints and provided the service like you get in Germany from MB."

"In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno."

"Terrible service and communications 3 weeks they had my van for recall items basic service and sensor issue. After 3 weeks and a couple texts not clearly letting me know status I arrive to find half the service was done. My van is brought around filthy and as I jump in the seat almost falls off the pedestal as I drove away with my 4 children in the car. Come to find out the seat bolts were not put in the fuse blocks were disconnected and laying under the seat. After having waited an hour just to get my incomplete van I was told to wait again when I went in to point out they didn’t finish putting in my seat. So far not a response to an email and phone call to service manager or update on remaining open item. I can only question what was actually done on my van."