VIP Collision Center 100 Gentry Way, Reno, NV 89502

"My truck looks great and was ready early! Gary was helpful and a pleasure to deal with."

"I had my car there, took them about 5 months for me to get it back, when I did get it back they forgot to put parts back on my car, left extra parts in my car, didn't put my car back together correctly, and my wife's change from her center console went missing! Horrible job, won't be using them anymore!"

"Staff was incredibly friendly in person and over the phone. Very customer oriented. They got my car ready a week early than estimated and it looks beautiful."

"My husband was in an accident on September 11th, 2020. Within a couple of weeks, our car was dropped off at VIP Collision. We were called in January 2021 to pick the car up, only to find that they never replaced the back bumper, which was half of the claim. We were called again a few weeks later to come pick up the car. Upon arrival, we were told that the car wasn't ready after all, that the person applying the vinyl to the back bumper accidentally ripped the vinyl. We were called for the third time to pick the car up on March 5th, 2021. Upon arrival that day, it was discovered that they applied incorrect pieces of vinyl to the back bumper and trunk deck. My husband and I decided to take the car home while VIP orders the correct vinyl kit for our limited edition car. Their parking situation had already resulted in multiple new scratches and dents to our car. We live in Fallon, and I had to take three days off work in order to try and pick up my car. My husband works in Reno, so we made arrangements THREE times for me to take off work, spend the day in Reno and pick up the car after he got off work. Since we received our car back, we discovered that the viny company also CUT our trunk deck to remove the spoiler. At no time did either company contact the owners of the car to find out how to remove the spoiler that was installed WITHOUT cutting our trunk. We discovered the cuts on March 6th. Since then I have initiated almost all contact with VIP. The owner, Alfred Gill, last contacted me around a month ago to let me know that he was contacting the original vinyl kit manufacturer to attempt to have a couple of pieces specially made. Since then I have left messages and not gotten a single call back. LET ME MAKE THIS VERY CLEAR: IT HAS BEEN A YEAR SINCE VIP FIRST HAD POSSESSION OF OUR CAR AND THEY STILL HAVE NOT COMPLETED THE CONTRACTED WORK! I wouldn't suggest this shop to the person I hate most on this planet!"

"Alfred and team always do a great job! The Lizard insurance company was horrible and Dent Doctors worked patiently and kept me informed. So glad I did not agree to their recommended shop."