Castrol Premium Lube Express

"Awesome place, great customer service, we're repeat customers. Thanks Zack!"

"Had an oil change in November, just had oil changed again and found out that tech over tightened the filter which is on top of our engine. We knew we were using more oil, but couldn't find the leak. We are now looking having to possibly replace 2 pullies and alternator as it was leaking all over pullies from bottom of filter. It was already decided to not return sue to rude service, now having to look at suing for damages."

"Needing just a quick oil change, I figured I'd still be in for a wait; but the vehicle was done in under 15 minutes, closer to 10. They always remember us/our vehicles. Makes you feel better doing business with a business which seems to value you."

"I wish there was a way to give zero stars. Worst attitude of any service tech I have ever had. It was as if I was putting him out to change my oil because he couldn’t bring it up on his computer. Have brought my three vehicles to their shop for the last time! I guess having more than one car in at a time is too overwhelming. Well, I can assure them they won’t have to worry about me again."

"They really should have a "no stars' option. I have had all of my cars oil changed at this shop for 10(?) years. My truck uses Castrol 10w30Edge Synthetic. I went there on this past Saturday to get my truck oil changed and some wiper blades installed. They said it would be a 1hr & 45 minute wait. I get it, its first come first serve, so I bailed. Went back on Tuesday and they said the didn't have the oil that they put in my truck last time, but they were expecting a shipment Thursday or Friday. On Thursday I pulled in and the employee said they don't have that oil anymore but that he would go look up the equivalent. Instead of coming back with an equivalent, another dude (the boss?) came to my truck and said, they haven't carried that oil for a year (Same guy that said they were expecting a shipment) He said that that they only had it at the Reno shop and if I want that oil I would have to bring in my own oil or go there. I showed my window sticker to the guy and he said, we don't have it END OF STORY; and walked away. I used to go there because even though they were more expensive they were quick and honest and reliable. New management? I think so. I wont be back. It's a shame that the pressures of small franchise ownership have apparently overwhelmed the newly minted boss to the point that they have forgotten all aspects of the necessity of polite and clear communication during customer service difficulties. I am not an idiot and can understand the changes in planning and the products that are carried and I also understand that I may not like some decisions that are made. I get it. Things change and I am just one customer with a few cars; but don't lie to me. Don't cut me off when I have questions. Like I said. I wont be back; but they will probably answer this review with the obligatory "We are so sorry you have problems at this location ... blah blah blah... we always strive...blah blah blah... we will check into this ... blah blah blah" and then check their good to bad review ratio to see if they have reached an unacceptable level of bad reviews to worry about it ... and do nothing. I called Big Brand Tire & Service down the street. The dude there was polite and answered all my questions, double checked his oil inventory and said they could do it while I wait. They have an equivalent oil in stock. I wonder if they have seen customers come over from the Castrol place since there is a new Castrol boss? It took me a total of 3 minutes to find a different oil change place. I guess Big Brand Tire & Service will get my 15 annual oil changes. If they do good I might even buy tires from them, and wiper blades, and have my coolant flushed and differential and transfer case lube change and light bulb and fuses etc. Seems like they will do all the same stuff as Castrol plus more and at a better price without the condescension. Moving on..."