Chipotle Mexican Grill 365 Hughes Center Drive, Las Vegas, NV 89169

"They were short staff and I had to ask for a few items out of stock but the team had a positive attitude and the food was good. Can definitely say it was still excellent service"

"Disappointing Experience at Chipotle: Poor Management and Subpar Service Rating: ★☆☆☆☆ Review: My recent visit to this Chipotle location left much to be desired, primarily due to the lack of professionalism and courtesy exhibited by the manager, Brenda. From the moment I entered, it was evident that the restaurant was not up to standard. Brenda’s demeanor was anything but polite or helpful; in fact, her lack of managerial skills was strikingly apparent. When I raised concerns about the amount of protein she gave was less than other chipotle’s across the country. Meanwhile the meat station was untidy and not stocked. The presentation not like other branches I have visited. When I seen the next persons order it was apparent that Brenda picked and choose who she’d preferred. My response to her when I noticed the disparity she was dismissive and unapologetic. It was disappointing to see someone in a leadership role fail to address customer concerns with care and attention. Fortunately, amidst this disappointing experience, there was a glimmer of hope in the form of cashier Samantha. Despite the chaotic atmosphere and Brenda’s lack of leadership, Samantha went out of her way to assist me and ensure that my order was handled properly. Her friendly demeanor and willingness to help were a stark contrast to the overall ambiance of the restaurant. Overall, my experience at this Chipotle location was subpar. From the unprofessional behavior of the manager to the lack of basic amenities like napkins, it’s clear that improvements are needed to elevate the customer experience. I hope that management takes these concerns seriously and implements changes to ensure that future guests receive the quality service they deserve."

"Every time I come to this specific location the chicken is always insanely salty. I don’t know why I keep thinking it’ll be better next time. Once, it was so salty i couldn’t eat it, it was like i was eating salt. The cooks need to taste the food and the chef/manager needs to be put in check."

"The only reason this place gets a three star is because they had absolutely no utensils, and do not tell you that until you have ordered your meal. I went in and ordered a chicken burrito bowl, and when I asked for a fork, they said they were out of fork. When I then asked for a spoon, they said they were out of that too. They only had knives. I don’t know if any of you have tried eating a burrito bowl with just a knife, but it’s pretty much impossible. As a last ditch effort, I asked if I could have a complimentary tortilla so that I can make my own burrito out of it as there was no other way to eat it. They told me no, they have to charge extra. The quality of the food source is pretty good, but the overall atrocious experience can’t make this more than two stars. By the way, I ended up going to another restaurant nearby to get a spoon."

"I have been to many chipotle locations in the US and in Canada, never have I ever had a complain but this time it was just disgusting. The beef in my bowl was mostly chunks of fat!! I was very désappointement with my experience at this location. Will definitely not order there again, especially because there are many other ones nearby. I do not recommend. Also my order was poorly packed it was full of oil at the bottom of the paper bag."