The UPS Store

"Always fast service . Yes, I do agree with the store not being open on time sometimes but this is why I call the store if I have to drop off early or I call a small pick up truck to pick up at my home. Other then that staff is very friendly and helpful or maybe I been lucky all these years"

"Edit: I posted a nasty review due to a bad day and would like to properly address my gripes. The Lemmon Valley UPS store on the few occasions I've used their service has not always been open at their scheduled times. To be fair, there were storms, COVID, and I'm sure other circumstances. The service times are always long, but that's due to the long lines of customers who generally take far longer than anyone should returning an Amazon purchase. Aside from 2 different occasions, when it was finally my turn for service, it was fast, efficient, and generally reasonably priced. For what is basically a single employee operation, they do a moderately decent job of service for an ever growing population in the North Valleys. If I could make a suggestion to the Business Owner, it would be to keep the place tidier and streamline the service with more employees. It may not be feasible, but it would be appreciated. I always try to support my local Lemmon Valley businesses, mostly out of laziness, but also because our business owners are making life better and more convenient for the long time and new residents. No doubt I'll continue to need parcel services and I'll always be willing to give our local UPS Store a chance, but not today. Hopefully business and service will improve and I can find myself being a regular customer."

"First off, I have dealt with the owner many times. She's rude, disrespectful and doesn't care about her customers. When you call the place to find out why they have printed out a tracking number for the package that you paid for and it has not been received by the delivery date 3 days later by UPS from their store they answer the phone with not hello, this is a UPS store. How may I help you? They answer the phone with who is this and what do you want. This store has lost many of my packages and they don't care. And since UPS never received it insurance doesn't come into play. So out hundreds of dollars."

"I would much rather drive downtown to go to the UPS on keystone or one of them in Sparks said to go to this one. They usually don't open on time and when they do the line is out the door as others have stated. If it's the same owner as it was the last time I was in there she likes to argue with the customers. Not a nice atmosphere."