CVS

"Zero rating! Worst CVS ever! In Target in Edina! The first person looks up my info when picking up meds and says go to drop off I have nothing for you. I shared that the EP CVS sent my prescription. she says go to drop off and then starts helping the person behind me. Second person, doesn’t say anything, but last name. Then I shared that I have a coupon which she tries to figure out without any luck and then states I have to reach out to the drug company. Then she shared that she doesn’t have my medication and I need to order it. If the original cvs would have processed my prescription, then I wouldn’t have been there to begin with. My prescription is expensive and out of pocket and I have to call cvs every month to get it. And even when I call they don’t always put it through. CVS is ridiculous!!! If I could go without this medication, then I would quit CVS now!!!!!!!! Last month and I would recommend finding other alternatives for your medications."

"Yes they are understaffed, yes wait times can be awhile, yes getting through on the phone can take awhile, but I'm not sure what people are talking about when they say the staff are rude. They have been nothing but helpful and nice to me. I have had issues with medications not being able to be filed, but that has always come done to an insurance issue. This is obviously just my experience, but I have been going to this pharmacy for years."

"Hold time on the phone are 2-3 hours. Prescriptions are never available. Pick up times are never what they say. I previously used Bloomington Drug and I will be switching back. It's a family owned business, someone's always available by phone, and if you don't want to pick up in person, they mail your medications to you for $11. I'd much rather pay $11 than spend literally hours battling CVS."

"The pharmacy customer service is horrible. They are either extremely under staffed or inefficient. I went to the MinuteClinic and they prescribed medication which was filled at the CVS. After my appointment, I went to the pharmacy counter to ask how long it will take to get filled. They told me to come back in a hour because they were backed up. Came back an hour and 45 mins later and proceeded to tell me that they messed up my name and that they can’t fix it tell the following day. I understand mistakes happen but why wouldn’t you double check on the computer that you had my name listed and the prescription was there initially? Unless you didn’t look it up in the first place and just told me you did… This could’ve been avoided. And no apology."

"The pharmacy NEVER picks up the phone. You have to go in to talk to someone and they didn’t start filling the prescription until I walked into the pharmacy to ask the questions I wanted to ask over the phone. Very frustrating when you have a sick kid at home waiting for their medicine to feel better and you’re sitting in the store waiting when the Dr called it in 7 hours prior. Won’t be using this pharmacy again."