T-Mobile

"Arrived at the store doors locked note on door back in 15mins we waited once in the store we looked around while Belle a employe was helping a customer afte we waited for over 10mins after we had looked at the phones waiting for our turn the employe Belle continued with a conversation about an additional 10min until I asked if I could be served Belle the employe told me to wait or she could refuse service from me. Been in pharump nv three years have never had a broblem with eny one it's s small town we see each other all the time there is no other t-mobile store Belle has to do better."

"I recently added a second line to my service and had to switch a great plan I had, according to T-Mobile that was the option I had, so I did…Santiago helped me, very friendly, very polite and he spent 30 tp 40 minutes working on my second line, I have two brand new IPhones , I decided to buy 2 case protectors and 2 screen protectors, it costed $252.00 (very pricey) but I wanted to help Santiago for his time and did the purchase, he installed them all, cases n screen protectors, by the next day my screen protector was bubbling, now it looks really bad, went back to the stores by the 4th day and I was told that since I didn’t purchase insurance, nothing she can do, she suggested spending $40.00 to get a new one, first of all, I was not offered insurance on the screen protectors, the girl that was helping me implied that I was lying because they always offer insurance, so I spent a lot of money buying accessories n my new iPhone look horrible, because, either the screen protector was defective and/or installation was not done properly, Santiago also forgot to turn my data “ON” and I went crazy trying to get internet until T-Mobile tech was able to figure it out. My advice “DO NOT “ visit this store for your cellular service needs And don’t buy any accessories from them."

"Helped my wife with her new phone to get it set up and running. Very professional, knowledgeable, no nonsense time wasted. GREAT PEOPLE, KNOWLEDGEABLE TECHNICIANS."

"I always get the help I need. The last time I was there, a young girl was more interested in telling me to take my return to a UPS store than taking her time to enter the info into the computer. There were no other customers waiting. She was curt and unprofessional. Brought my rating way down. I returned a gateway. BTW.. I am on oxygen and pull a tank of oxygen wherever I go. The girl I'm speaking of did not come to help hold the door when I was entering. She just watched me struggle with it. Your store doesn't have access for disabled people. The other employees have been there before and looked up, and because they were with customers, they couldn't come over. My point is this. She saw me on oxygen and "insisted" I go down the street to UPS. She did not want to take care of the return. That tells me your employees get paid a commission on sales. She is a very poor example of customer service imo. Maybe she needs better training?"