The Charcoal Room 4949 North Rancho Drive, Las Vegas, NV 89130

"Husband made a reservation for 8:30 and we got there and managed to get seated at that time which seemed like we were off to a great start. We sat down and ordered within five minutes (no later than 8:35) and we sat down and enjoyed our complimentary bread. The issue started when it hit 9:15 and we were wondering where our food was. We thought the tables to our right and left were finishing up and therefore didn’t have food in front of them anymore. It wasn’t until the table to the right of us started asking for the manager where their food was that my husband and I realized we were bound to wait even longer. The manager had said that food was taking a long time because it was a busy night and the wait time was supposed to be around 30 minutes. However, this was a lie because our food didn’t arrive until 9:35! We ended up getting our food before the table next to us that was there before us and it was completely unacceptable! I understand it’s Valentines night but last year we went to Echo and Rig and there was no wait time issue. The steaks were decent. The sides are definitely not worth it (mashed potatoes and Mac and cheese). Take this review with a grain of salt since it was a busy night but we don’t plan on coming back here at all."

"I was extremely shocked to notice that I haven't rated/reviewed this restaurant yet because my family and I have eaten here ~10 times now. When I tried this restaurant for the first time several years ago, I recall the experience being less than adequate. I didn't feel that the food quality and atmosphere were all that great; however, that experience only occurred that one time. Luckily for my family and I, we gave it another chance and the rest is history. I enjoy coming to this restaurant because you receive high quality food and service, all while having that casual feel (not having to dress up, top to bottom). I won't go through every entrée that we've ordered at this restaurant and provide a detailed explanation of each; however, I will list all the items we've tried since our initial visit. Since our first visit, we've ordered the following items: Oysters, Shrimp Cocktail, Bacon-Wrapped Shrimp, Calamari, Lobster Bisque, French Onion Soup Gratinée, Petite Filet, Filet Mignon, Bone-in Ribeye, Bone-in New York Strip, Prime New York Cut, Grass-Fed Filet Mignon, Lamb Chops, Charcoal Room Burger, Salmon, King Crab Legs, Lobster Tail, Grilled Asparagus, Steamed and Sautéed Spinach, Mushrooms, Mashed Potatoes, Baked Potato, Mashed Yams, Broccolini, Mac & Cheese, French Fried Potatoes, and Shishito Peppers. Unfortunately, I don't have pictures of every item we've ordered in the past, but I did attach pictures from a recent visit (Lamb Chops, Grass-Fed Filet Mignon, Mashed Yams, Shishito Peppers, and Chef's Special Crab Cakes). Also, during my recent visit, I wanted to try something different since I've tried basically every steak cut this restaurant has to offer, and I'm glad I did too because the Lamb Chops were outstanding. To note, my favorite menu items are (no specific order): Bacon-Wrapped Shrimp, Grass-Fed Filet Mignon, Lamb Chops, King Crab Legs, and Shishito Peppers. The one thing that was slightly disappointing was the Chef's Special Crab Cakes...although the quality was great, I didn't feel that it provided that "wow factor" to be able to charge $35 for it, especially when it's only an appetizer. I've been to so many restaurants downtown and on the strip and it's rare that you pay more than $24 for crab cakes. But hey, it's not that big of a deal...and even though I could ask the question, I would still recommend that your server advertise the price when mentioning the specials. The service at this restaurant is impeccable. We have never received any unsatisfactory service since our initial visit, which we probably could all agree is equally important as the food quality. And, aside from the crab cake comment above, the price-to-quantity/quality ratio here is very reasonable. The décor here could use a little freshening up down the road but it's definitely not a show stopper, nor does it look old/grungy to prevent customers from eating and enjoying their time here. Overall, my family and I love coming here. It's also great that this restaurant accepts meal comps from Santa Fe Station which regardless if you're winning or losing in the casino, you can always enjoy a great meal here, courtesy of the casino (if applicable). I highly recommend this restaurant to everyone!"

"Disgusting old salad, brown old nasty tasting avocado on the steakhouse salad. Shame on you for serving this . I waited an hour after being told it would take 20-25 minutes for my take out order. No bread in my $200 order I had to go back in for that and was told I need to request bread…really!!!"

"Went to The Charcoal Room inside Santa Fe Station casino this evening for dinner to celebrate a family member’s birthday. Atmosphere is definitely upscale but not over the top. Staff is very polite, attentive and friendly-we really felt cared for. Our waiter Anthony was great! He brought up and suggested the “catch of the day” which was pan seared halibut. I couldn’t tell you all that it was seasoned with and all the details of it but it was delicious and I posted a photo of it here. Everyone had a really great time, enjoyed the food and drinks and I would definitely return to celebrate a birthday here!"

"We went for our anniversary and everyone was so kind and welcoming. The food was amazing and great with timing. Pricing was not bad either. Will definitely come back to try other dishes!"