Sully’s Bar 3645 Las Vegas Boulevard South, Las Vegas, NV 89109

"Room for Improvement: Lack of Engagement and Service at Sully’s Bar"

"II feels like no one here is happy with their job. Service was lacking, and I literally felt ignored waiting to get a drink from the staff."

"I’ve stayed at the horseshoe over the week for the bar expo and this was by far the worst customer service I’ve ever experienced. First time there we were not acknowledged for at least 7-10min and once we were the bar staff was too busy pouring one glass of wine to multitask and just AT THE MINIMUM SAY “I’ll be right with you” instead she bypassed and when we brought her lack of service to her attention she said I’m making something right now with an attitude. The next visit which was seconds ago, I asked for salt and just a cup of hot water. Could’ve been tap for all I care, I’m not feeling well and losing my voice and just wanted to gargle and nothing else is open but the bar.. also I’m paying to stay at the Horseshoe so im a hotel patron; besides the point she rolled her eyes multiple times. This was the worst bar experience I’ve ever had in Vegas and the horseshoe should really address the people who work underneath of them in their establishment."

"Wesley was the BEST bartender on the strip! On the other hand, RICK was the absolute worst! Would absolutely refuse to acknowledge your presence. Even when wanting to order an ice water he would ignore you. And he would not only ignore you, he would tell the other bartenders not to serve you. If you see Rick working....... Walk away!"

"Ask for Cynthia. Great Barkeep, great service, conversation! Brings luck if you gamble at her bar! Also ask for Donny! Great bartender as well. Never have to wait and always service with a smile!"