T-Mobile Authorized Retailer

"Proceed with Caution I am a new customer to T-Mobile I purchased new apple phones from the S. Lake Tahoe store earlier this month. When I gave my daughter the apple phone she stated she wants a Samsung phone. When I called the store they told me that I was a couple days past the exchange date. And they were unable to exchange the brand new phone for a Samsung phone. I am still waiting for the manager to provide an update."

"Got a phone they said was free with a trade in, service doesn't work in tahoe and had to pay full price for the phone. Doesn't seem like they understand promotions. Never got resolved, had to switch to Verizon. T mobile= horrible"

"The customer service here is absolutely terrible. My mom was having trouble with her phone (it was telling her she had no SIM) and the people at the store told her that her issue was because “towers are down” and that they could be down for weeks or even months. At this point my mom said she should switch services if that’s the case, the manager came out and told her “I’m the manager and I switched.” Cool. Super helpful. Luckily when she came home I took a look and was able to fix the problem by simply taking her sim out and putting it back in. Thanks for absolutely nothing ya’ll. She’ll be switching ASAP."

"Unhelpful staff did not check to see if my number could be ported and forgot to terminate my plan, leading to $500 in collections. I signed up for a plan at this particular T-Mobile store. It took two weeks of phone calls to find out my number would not port over. I returned all the equipment abs received a final statement balance of $0, minus the $50 “signup fee” I was assessed for their mistake. Six months later I received a collection notice for $500. Turns out they forgot to turn off the monthly service plan. The in-store staff were dismissive, offering me no help beyond printing out a statement with that $500 balance. It took several more hours of calls to T-Mobile to have those charges reversed."

"I’ve been in here three times, and will not return. Music blasts, and the manager, Luis I believe, was on his phone 90% of the time, he no interest in what I had, minus the could-be sale, and thereafter the 90% of attention I mentioned went to his phone. Associate nor manager took interest in the customer- an audit in here would see that the entire store lacks inter/intrapersonal communication : from my previous interactions I’d seen the associate-management relationship-there’s no wonder turn-over rate is so high. I have met previous associates outside of this particular location, by chance after ranting about the manager who worked there, and they have no good things to say about this particular manager listed above. Yesterday, I was greeted with the same personality I received the previous two times: arrogance and uninterested. I suggest some training for the team on how to treat a customer, and maybe this location will be more successful as the reputation here through word-of-mouth will be better than what I hear/share. This review received 2 stars as associate was helpful when after I asked him to be more clear with what he was doing in my account. I was the only one interacting-I’d assume it would be the other way around."