Firestone Complete Auto Care

"This place is not friendly. I do not recommend this place. I made a reservation to get my engine oil changed, but even after I showed them confirmation, they said they didn't have a reservation. They eventually did the work, but it was completed 5 hours after the scheduled time. And I had the engine oil changed, but the car's warning light did not go off. I went again, Eventually the warning light went out, but I don't feel good."

"We’re in town because my brother is in the hospital & unfortunately started having some car troubles. I called Firestone and spoke with Jeff. He listened to my concerns and really understood the sense of urgency we needed. He went above and beyond our expectations… even offered a ride to the hospital while we were waiting for our car to be ready and then came to pick us back up as well!! He is truly a stand-up guy! The work was speedy & efficient! We can not be more thankful for Jeff and his team! Thanks y’all!"

"Extremely Professional and Kind, well worth your time! Great service all around, I'd like to call out Jeremiah specifically for his kindness, patience, and friendly conversation. Truly made me feel at ease even though I know very little about cars."

"Jim the service manager gave me the worst customer service of my life so far. My father was a general manager for Firestone for an over 40 years so I know you're the business is supposed to run and most importantly how customers are to be treated and respected. I asked Jim more than three times to please have the store manager call me and Mr. Jeff Bailey from Maryland Parkway and Boulevard Mall area in Las Vegas, NV still hasn't since Saturday morning morning. I set up an appointment for Friday at 230pm. My truck was stolen and I wanted a basic oil change and complete and thorough check up on my whole truck. John Paul set me up and told that they would do a free alignment check as well. I dropped off my truck and asked Jim what time they closed and he said 6pm. I said ok thank you. Jim said he would call me when it was ready and I never got a call back, they never told me what was wrong with my truck, just gave me my report and couldn't answer my questions. I need a call back ASAP!"

"I don't know what we did to these people. We trusted their expertise and they ended up burning us every time. The last time we wanted to give them business so they were up there trying to sell tires to us. We promised to buy the tires on June 8, 2023 because the sales lady said she would give us a great discount on an $1,100 set of tires. She said with the sale and the discount, we should walk out paying around $700. She also upsold us on Firestone credit which we got approved We're in the store bright and early at 7:30am to get the new tires on June 8th as promised. We asked could we use our credit card to to buy the tires, she said yes. She charges us the full price of the tires, even though she said they were on sale. We brought that to her attention and she reduced the tires to $900. We reminded her that she said $700 and she denied saying that. We wanted to preserve the relationship so we didn't make a big deal out of it and agreed to the sale anyway. We went to work and when we went to pick up the car at 4:30 on that day, the sales lady said she couldn't put the tires on because there were a couple bolts that were bad so she ordered new bolts and were unable to put the old tires on as well because the bolts were too bad, so they installed the new bolts, basically trying to force us to pay for the bolts. We asked how much were the couple of bolts. She told us actually there were 16 that were bad. We asked how much. She said $200. The same difference between the sale of the tires. Interesting. We told her that she didn't ask for permission to put those bolts on before they did it and we had the car in a couple of weeks ago for them to fix a flat on one of the tires and they rotated the tires with no problem, so how are the bolts bad now, in 2 weeks time? We told her that they did service without our consent, knowledge or permission and that wasn't right. They ended up not charging us for the bolts but it definitely left a very bad taste in our mouths. It's about 7pm around now and we're just tired and we want to go home. We wake up in the morning to go to work and check out the tires. We're shocked because those tires look NOTHING like the showroom tires that she showed us and they looked about 10 years old, all worn and rotted. We were in shock. We call them some time during that week and all the manager said was that all new tires looked like that and it just needed a little shine spray. We did mention that we've bought new tires before on multiple occasions but they never needed shine spray. He shined the tires and wasn't open to anything else, so, we left and proceeded to seek out professionals to tell us what was going on with those "new" tires and why they looked so old and so different from the showroom. We found out about the manufacturing date. Ours was manufactured on the third week in 2022. Basically, Firestone sold me 18 month old tires. We asked about all that "rust" stuff on there and got all kinds of different answers, like the way they were stored to possibly being retread tires. One professional even said it looked like a Firestone employee changed out their tires for mine. He said it is known to happen because most customers never find out. Either way, almost 2 year old tires are NOT new and we should have been told how old they were so we could make an informed decision on if we wanted to purchase those tires that were that old. We called the manager at that store and all she told us was Firestone could sell any tire as new as long as they weren't more than 5 years old. We called corporate and the district manager made it right. We asked that another location install the tires because we no longer could trust the Maryland Pkwy location. He got us new sets of tires that we're happy with and we appreciate his professionalism and promptness."