Pep Boys

"3/20/24 EDIT AGAINNN ****- Called and spoke to manager Ian. I was immediately yelled at and unable to get a word in. I was told "IVE SEEN YOUR REVIEW! YOUR NOT GETTING MONEY BACK!" So just a head up, don't leave Ian less than 5 stars or he's gonna throw a tantrum. EDIT***** Do NOT go here under any circumstances. Just a few days later and my car started making crazy noises and now won’t move!My husband was able to get under the car to look and I am missing bolts!!!!! And others were left loose! This place has put me and my children in danger! And when my husband called they REFUSED to speak to him?!?!? Don’t go here for anything! Unless you have a death wish. Oof. I can’t think of one nice word to say. My car was shuttering a bit while braking so I took it in. The back brake pads and rotors were replaced in May 2023 but the shuttering continued. After further diagnostics were done I was told that the issue was a control arm. After all of the repairs were done (including the front pads and rotors) the cost was around $3500. This was around October 2023. Almost immediately I noticed that the brakes were squealing a bit. In November 2023 I brought the car in for an oil change and asked for a brake inspection. We were told that everything looked fine and was maybe just the new pads “wearing in”. By March 2024 the squealing noise was so loud that I couldn’t drive with my windows down. I took the car back to this location. I was then told that the issue was a motor mount and would cost $700 plus another $750 for shocks and they could not guarantee that this would fix the squeal. At this point I had to INSIST that the brake pads be replaced. I may not be an expert but some simple research assured me that the pads were more than likely the issue here ( And they are still under warranty this point ). After being treated like a silly woman for 10 minutes they finally agreed to replace the pads. A few hours later I returned for my car. The attendant (Ian) saw us pull into the parking lot and ran to us before we were even out of our car. He showed us what looked like brand new pads and assured me that I was incorrect and the brake pads were fine. I then went on a test drive with the other attendant. I do not know his name but I’ll refer to him as “Smokey Joe” since he walked me around my car and talked to me while blowing cigarette smoke in my face and the face of my one year old child. So me and Smokey Joe go on our test drive where he continued to condescendingly laugh and make rude comments about my driving. Made fun of me for using a blinker to signal leaving a parking lot and told me I was “too soft” for driving only 40mph in a 35. Then Smokey Joe told me that I “ride the brakes” and that why my brake pads were warped so quickly. He then produced some very rough looking brake pads and showed me how damaged they were. BUT WAIT A MINUTE! I thought Ian couldn’t wait to RUN to my car and tell me that was WRONG about the pads?! And he showed me such perfect shiny brake pads and said they were mine?! So were the damaged ones that Smokey Joe had mine? Or the perfect ones from Ian? Seems a little suspicious but what do I know? I’m just a silly woman with no car knowledge who rides her brakes…. Edited to add - The squealing noise is gone. It was most definitely the pads."

"I consistently take my car here each time my maintenance light turns on. I’m always given exactly what I need with no surprises and I’m out of there quickly. Ian is great and makes the whole process seamless, he always makes sure I know exactly what is being done and why. The staff is overall great and friendly and makes car maintence less of a chore."

"Guy has the most amazing customer service I’ve ever encountered. He explained in great detail and did it with a great natural knowledge. Guy, I want to thank you for getting my company back on the road so quickly and efficiently. Amazing job for having such an awesome employee."

"Brandon and Guy at the Rancho/Craig location are fantastic mechanics who solved my Axle problem pretty much perfectly. They were able to identify a manufacturer error in the axles that the first pep boys I went to did not catch. They are kind, professional, and knowledgeable, and I will return should I need any additional services. Thanks guys!"

"I recently utilized the services of Pep Boys for my car's oil change, and I must say, I'm left wondering why I didn't make the switch sooner from enduring the long waits at the dealership. Scheduling an appointment was incredibly easy and convenient. Upon my arrival at the scheduled time, Gaetano provided me with exceptional care, making me feel like a valued, long-term customer. While their lounge is simple, it exudes coziness, creating a comfortable environment. Moreover, the wait time was significantly shorter compared to the dealership, and I appreciated that they also conducted a visual inspection during the service. Overall, my experience with Pep Boys surpassed my expectations."