Dunkin',

3510 Volunteer Boulevard, Henderson, NV 89044

"This damn self service ordering is the death of customer service. Couldn't figure out the menus to order and the donuts you wanted weren't even on the screen requiring me to flag down a worker to help out. 5 min later and able to pay lol."

"This location is absolutely my preferred one. I've been coming here, always through the drive thru with my dog, since it opened as I live pretty close. My usual is the iced caramel craze latte and usually a wake-up wrap or the bagel sandwich. I always have service that I am happy with from a variety of the workers I've dealt with! Occasionally, they won't have some food item I want on the fly, but I'm always able to find something I like. I love this location because they are quick and accurate! I know I'm not going to be sitting in the drive-thru for a very long time waiting for my stuff to be made or for the line in front of me to be cleared. I wanted to shine a little light on the consistent service I get and how great the workers are! An important thing to note is that this is a cash free location!"

"I like this location because you can order on a kiosk. I think it’s faster than ordering with somebody and your order is more accurate. This way restrooms are very clean, and when they handed off drinks, they were very friendly my drink was made correctly."

"The manager was rude. Slamming the donuts onto the counter and had no people skills. Patiently waiting for my online order and instead of being nice the first response from her was "what you here for? What do you want?" As I replied I'm waiting on my order she said "they right there." Extremely rude. I will never go back when the manager has a horrible attitude."

"The manager here is the worst ever! I’ve been to many Dunkin’ Donuts, and I never seen the disrespect of this type of manager. There’s a reason why this place only has two stars. It’s definitely because of poor management. It’s so sad that the workers outshine the management here because they truly enjoy their job unlike her. She’s just there for a paycheck. And it shows! Every time I go in there and ask her to make my bacon well done she tells me there’s only one setting. Yet, I can go to any Dunkin’ Donuts all over the city including this location and everyone can do it exactly the way I like it. I’m the customer, I’m right and I’m paying for it!! Why don’t you just do it the way I like it. It saddens me that I have to write a review like this. Why can’t people just do their job. She should be let go and have the other employees that work there run this place. And then you will see better reviews come in. Plus more people returning. She never smiles. She never says hello and she’s always got like this attitude on her face. And every time I ever went in there she’s always on her phone. After I took a bite of my sandwich and I went back in to complain about my sandwich. I was told by the other employee not her it was made correctly so they will not make it again. She saw me coming in from the camera and told the employee to tell me that. Why would she say that to her??!! Because she knew I would complain it was not done right. She was guilty! Remember, I go in there every single day, and everyone knows exactly how to make my sandwich, but she has a problem with it. My bacon needs to be well done I can’t have it fatty. It makes me sick and sours my stomach. Now all day I have a sour stomach because of her lack of interest in her job. They absolutely lost my business. I will go to a different location who care about returning customers! I will never return to this location ever again! YOU WERE WARNED!! I will say that Jenna is the best of the best. She makes sure that my experience is one to remember. She goes beyond to make sure that the service that she provides exceeds my expectations. This is the person that every type of business needs to bring back the old days of customer service that is sadly lost these days. Thank you again Jenna. So sorry you have to work with someone like that. Don’t let her steal your joy or doing what you do best that make this business have some kind of light."