Best Buy,

911 Topsy Lane, Carson City, NV 89705

"They have all the things I would want and need, but the customer service was horrible. There was a saving grace in all of this. A young man named Christian went out of his way to help me and another customer. He was awesome and very knowledgeable. Best Buy is lucky to have him working there because I was about to leave. I hope this kid is appreciated by management because they need more like him."

"I walked in. Nobody knew what I wanted. A guy was listening and knew exactly what I wanted, where it was and what else they had like it. He then took me to the front and checked me out, making sure I had warranty coverage."

"Nice clean store. Went for a movie & general shopping. Found everything just fine. Not 1 clerk asked if they could help us find anything."

"Purchased a new StarLink kit on Friday, went to set it up on Sunday and although it worked, I couldn’t sign in as that kit was “already associated with another account”. Perhaps the kit was a floor model, Geek Squad Demo unit or a return, being assigned to someone’s account right out of the box kind of implies it used. Calling the 1-800 number to Best Buy to “release” the unit so it could be associated to my account was a two hour journey to nowhere. The chat bot was beyond useless and because of all the above, I got to drive 96 miles back to Carson City to exchange the unit. For the aforementioned issues, I’d give Best Buy zero stars but it doesn’t end there. Upon returning to the store, explaining the issue (with pictures of the registration screen), the clerk apologized and grabbed another unit and encouraged me to register/activate the unit in the store, open the box and verify condition to prevent a future misfire. I thought the way he handled it was perfect. Corporate Best Buy could learn a thing or two. And for how that employee at Carson City Best Buy handled the situation, I’d give them 5 stars."

"This is an excellent Best Buy! As soon as I walked Jakob offered his help which I did need. He found exactly what I needed and showed me how to install the new mouse. The cashier Jasmine was also helpful by offering to see when our points expired. I am glad our Best Buy in Carson City has wonderful service!"