Sierra Car Care and Tire Centers

1300 West 7th Street, Reno, NV 89503

"Doug was very helpful and professional. It's tough to find good mechanics in town, Doug is one of them!"

"The guys are honest and they are blunt with is about the condition of your car (this is good). They have shown me that they they are not repairing your my car just to make money and it doesn't matter what happened to the car later. No, they tell you once they got the diagnosis of they car repair it or not."

"I will never bring my car back, and I am advising everyone I can to avoid this shop. I'd been coming here several years up to this point I'm very regular with maintenance (2x yearly) and to be told that we are negligent in any regard is insulting. This is disheartening especially given that every time we ask Phil what else we need to do and is there anything concerning to be looked at while fully prepared to pay and keep the car in tiptop condition. The experience here is incredibly frustrating, my wife will call to itemize a full list of things we wish done to the car on bringing it in, and on drop off they will either not remember the conversation or will leave items previously discussed off the service altogether. I'm willing to repeat the list a few times, and while frustrating as a common experience, it wasn't bad service at least and didn't give me reason to leave this review in the past. Our last service was the worst service to date, and is why I'm leaving this review. Our car needed the front end disassembled but was returned with cracked interior pieces, grease on our steering wheel and center console, wires ripped and left on the floor or hanging from the roof. Just overall very rough. At every phone call we were told different stories, then passed off to different people because we were frustrated about the experience. On pickup, the front person handling keys told my wife several times after she'd asked for keys to stop being emotional and rouned back with why we ruined our car. I'm over it."

"Been here a few times for various repairs or diagnostics. They do a good job at answering all questions and communicate a lot up front. I did have an instance of being quoted one price, and then it was about 15% more in the end, without permission. I gave them another chance afterwards and was happy about the service, and have been since."

"Phil and Ian did a fantastic job quickly diagnosing and fixing my problem. The new battery was a little expensive, but their excellent customer service and impressive knowledge got me back on the road as soon as possible!"