Toyota Parts

"Embarrassing service. I need a replacement key for my spare tire to be able to remove it from the underneath of my LandCruiser. Thought it would be a simple thing for the parts department at Toyota. The parts department told they couldn't figure it out and that I would need to pull my car in to the service bay. Seemed strange for such a simple thing, but I followed their guidance and pulled in to have the service people take a look. A whole team of people came to greet me and get me checked in. Seemed like overkill, but I was happy I would get my key. I watched from the waiting area as person after person looked at my car and moved it around to different areas of the service bay for over an hour. I finally had to get up and go out there to ask them what was happening. They informed me that they figured out which key I needed and would be ordering it for me. This took another 30 minutes. I requested that the part be sent directly to me, but they said they could not. I was told the part would take less than a week to arrive and I would get a call when the part came in. A week and a half later after not hearing anything, I called and was told that the part wasn't in yet and only that I had to wait longer. Again, I was assured that I would get a call when they received it. After another week and a half of waiting, I called again. This time I was put on hold and told that my part had arrived almost 2 weeks earlier, but that someone put it into store stock instead of treating it like the special order that it was and that's why no one called me. This was very frustrating to hear, but at least my part was finally here. I came to pick it up the next day before another issue happened. When they handed me the part, it looked wrong but I was told it was the right part and that it would work. I took it home only to find out the next day that it was indeed the wrong part. Although the key pattern was correct, the key was to remove a keyed lug nut and not my spare tire. I called today and talked to someone and explained that the wrong part was ordered and I need them to order me the correct part. I was then told the only way to do that was to have the service team look at my car again. I explained that we already knew which part was needed, we just need to order it. However, I was told that for my safety and the safety of others, the only way I can get the correct part reordered was to come back to Toyota and start at the very beginning. Beyond frustrated here. Its almost impressive to think how many separate breakdowns occurred by different employees for a $30 part."

"The parts and service people are awesome, and very helpful."

"Dolan!"

"Ignorant and unhelpful part's staff."

"Stopped by to price a replacement remote key. Way too expensive. Bought two new OEM keys off eBay for 1/3rd off the dealership price. With the cutting and programming the two keys at Alpine locks in Reno, the total price for those two new keys was less than half of what Reno Toyota wanted. $160 Vs $420."