Waterbury Heating & Cooling, Inc.

"Waterbury was great, with quick and professional service, even over the weekend. I appreciated that they kept things tidy as they replaced our water heater. Would recommend using their services."

"Technician arrived earlier than expected which was great. Talked with him about replacing the old light fixtures with new ones, which took a bit longer due to older wiring and also asked him to check a "dead" outlet if he had time. He was able to get everything replaced and outlet working without any issues. Very professional. They have also replaced my HVAC system added a humidifier and water softener. All were great experiences. I will always recommend this company when ever I'm asked about who to use. Jeff H."

"I will call Waterbury every time I have an A/C/furnace issue. Their customer service is next level. They are honest, knowledgeable, and timely. I just had an issue with my furnace. Ethan was the tech who showed up. Exceptional technician. Before he came he called to let me know he was on his way. When he got here, he put his boot covers over his shoes so he wouldn’t get the carpet dirty, which I appreciated. He then went on to fix the furnace. I’d venture to say that the majority of people aren’t versed in A/C/furnace maintenance. It would be very easy to “pull the wool over their customers eyes,” and charge them an arm and a leg for their services. But instead of doing that, Ethan went out of his way to try to find ways to save me money, as it was a relatively expensive fix, which he didn’t have to do. I have needed Waterbury’s services 4-5 different times over the years. Each time has been an all around exceptional experience."

"I was stoked to use this company for my furnace maintenance based off all the other reviews. My initial phone call was great but it went downhill from there. The first appointment I had scheduled there were "phone issues" so the tech showed up and left despite me saying there would be a key outside. A second appointment was scheduled with the same information but it still appeared to be unknown that I was leaving a key outside, this time I called to make sure he found it. The technician, I believe Johnny? was nice enough, got the job done. I was then charged for the work but received no receipt. I had to call for it. Disappointed in the office staff to say the least. I will also add upon checking the furnace, nothing was filled out as far as the service log to show it is up to date. I will be using another company in the future. Let's just add that the response to this review is defensive, reactive and uncalled for. I work in customer service and this is unreal. I am familiar with reviews/ surveys and that some aren't what you'd like to see WHICH is not the most fun BUT reviews are here to let other people know your experience. Had my experience been good I would have ranted and raved and given five stars. Being about everything went wrong with my experience, I left a rating based off that. If you don't want feedback on ways to improve, don't give people the opportunity. You are human, we all are and just as it was mentioned we will not always be perfect. Hence this review."

"Recently purchasing a house in SF we have had the opportunity to use Waterbury’s services on numerous occasions. We have found them to be very helpful, professional and reasonably priced for the work done - from the nice ladies who answer the phone helping to accommodate appointments in a timely manner, to all the different contractors who have come to our home they have all been very respectful and do an excellent job. A shout out to Zach, one of the plumbers who has gone above and beyond to help us. We highly recommend them - thank you!"