Coverall of the Twin Cities

"HORRIBLE! From start to finish. Both representatives I spoke with were arrogant and rude when telling them how poor the service was. When I asked the GM Chad what he was going to do about it he laughed and said, "you have a contract" He never returned calls after that."

"One of the worst experiences I’ve ever had working with any company. No accountability for the work performed and incredibly difficult to deal with after they made the sale. I was portrayed as difficult to work with simply by asking to receive the full amount of work that was clearly laid out in writing step by step to be done for the job with video evidence proving it wasn’t done correctly. The incompetence was next level and I have no idea how they are still in business."

"If I could give less than 1 star I sure would. We had this service for over a year. When they first came in they were decent. Cleaning went downhill very fast. Coverall is a franchisor, and each crew is or is owned by a franchisee. There were major communication blockades between the franchisor and the franchisee. The services listed in our contract had not been fulfilled for months, probably longer. Every time we paid them for detailed cleaning on the floors they would get the chemicals all over the walls, furniture, and baseboards. The last time they buffed the floors the dust from the machine was found all over everything. They waxed dirt, staples, and hair into the floor finish all over the main office area. Per our standard contract services the ceiling vents were supposed to be cleaned monthly. Judging by the state of the vent in the photo attached I doubt they were ever cleaned. The toilet bowl edge had a yellow substance on it after it was supposedly cleaned. We complained about the service multiple times to the franchisee as well as the franchisor. Our franchisee told us that he could get better cleaners, but the good ones don't want to work for him because he doesn't pay enough. Pay the extra few hundred dollars a month for a more reputable company. It will be well worth it!"

"I have used Coverall with two different companies that I have worked with and have had poor service with both. The bathroom's look like like they don't get touched. They have left major stains in the carpet that were not there before (from dragging trash bags around). They do not do the tasks that are listed in the contract. I would not recommend this company at all."

"We had Coverall services for over 3 years. During this time, the people who cleaned our office changed about 3 times. We have an old building, so I realized the limitations, but still was disappointed. The original salesman told us of the "green" cleaning products that would be used and a "multi-filtration vacuum" system. Neither of which were done. I consistently saw the old string mop in the closet. When I brought these items to the attention of our operations manager, I did not feel that my concerns were addressed to my satisfaction. Many of the items in my cleaning proposal packet were not done as specified. Overall, my experience with this company was fair to poor. They might be fine for a large hospital/clinic account, but for the average office cleaning location, I would not recommend them based on my experience."