Joyce Heating & Air Inc. 7447 Egan Drive, Savage, MN 55378

"Worst. Company. Experience. Ever! If I could rate this 0 Stars, I would. I was out of the state traveling during the coldest week of the year and had a dog sitter at our house. We called them up in the morning and they said they would be out by 5 pm that day and charged me $299. They never showed or called us - I called them around 7:30 and they did not know where the tech was and would call us back (which they didn't). They close at 9 so maybe tomorrow they said... I called them the next morning and told them to cancel it and issue a refund, which they said they would. I found someone else to come out as our house was about 45 degrees by this point... The following day my sitter got a call from a tech saying he could come over and we told him it was cancelled. I called the office to confirm and they said yes it is cancelled and they will email me - All I got was a generic email saying "Thank you for your business!" It took countless phone calls for the next MONTH to get someone to issue a refund. We would repeatedly be told they would do it and call us back. They never once called us back when they said they would... I did finally get a refund after basically having to scold them and sit on hold forever until he could 'talk to someone that could help'. Any time I had asked to speak to a manager or owner throughout this whole process, they always just said there was no one possible to talk to.. Very sketchy. Please do not use this company unless you would like a giant headache on your hands. They are worthless."

"We always have the best experiences with Joyce Heating & Air Inc. Our service rep was so awesome. He was on time, professional, knowledgeable, friendly and had a great personality. He got us fixed right up and we can now take a deep breath and relax in the cool air again. Thank you so very much!"

"Have used Joyce Heating & Air Inc for years. Recently had a new furnace and central air installed and I couldn't be happier. I really trust them because the workers are always extremely knowledgeable, good problem solvers, and they explain everything in terms I can understand. The guys are always very nice, and respectful, also. Highly recommend them ."

"I recently had my furnace replaced by Joyce Heating & Air Inc and was very pleased with the process from start to finish. The salesman gave me a thorough review of their products and provided a detailed, competitive estimate. When it came time for the actual installation, the team did an exceptional job and the install went very smoothly. The salesman even did a follow-up visit to ensure I was pleased with the new furnace, which I am."

"We had a very positive experience with Joyce Heating & Air Inc. They came to do an annual check and found we had a crack in the heat ex-changer and the salesman came out the same day to show us our options. They promptly got the furnace and A/C installed. The technicians were friendly and got the job done right. Highly recommend this company."