Distinctive Cleaning

"Distinctive Cleaning has a wonderful program that offers complimentary cleaning service to those struggling through chemotherapy. What a fantastic offering. My family had reached out and Jennifer was very quick to reply and get our home on their schedule. The ladies came out and were 5 minutes early to the scheduled appointment and did a great job with our home. We were very much appreciative! We recommend the folks from Distinctive Cleaning, you'll be happy w them!"

"I bought a Crowd Cut and the cleaning did occur, unlike for other reviews I've seen. They did an average job compared to other cleaning services I've had. The reason for the low rating is that they have now fraudulently charged my credit card for a service they did not perform. I have twice called and been told it was their error and the money would be credited to my card within 5-7 business days. It has been close to a month and the money has not been returned to me."

"This is the WORST CLEANING EXPERIENCE and customer service we have experienced from a cleaning company. I have an entire list of things that were not completed with attention to detail, including, but not limited to: - Kitchen Sink not clean (I am not sure it was even attempted) - Most small kitchen appliances not wiped/dusted - Kitchen counters not even cleaned beneath canisters or canisters wiped - Bathroom tub and sink faucets not adequately cleaned, nor soap holder in tub (which only holds a razor - so not a mess but has staining that comes off when cleaned) - Some floors that were mopped are a smeared mess - Stairs only vacuumed with upright, leaving back and side crevices dirty - Many places were not dusted well - And my favorite.... The floor play mat in a child's bedroom was left totally untouched, as was under the bed. These are wood floors that only need a dust mop or a vacuum to easily fit under a bed -- the vacuum never even went to that level of the home. My home takes a good 4 hours to adequately clean it. I have often had 2 people at a time put in 2 hours together (still adding up to 4), and have had wonderful results. I am not that hard to please, but I know what things look like when they are clean. I am not talking about spotless, but CLEAN. We received 3 hours of cleaning and even paid a different price than quoted on the phone, (more than quoted). The price quoted plus tax didn't even add up to final cost. When calling to complain and ask for an adjustment, my husband was met with all kinds of excuses and an Assistant Manager who would rather interrupt and talk over a person than discuss the situation, and said an adjustment would not be made because everyone can just say it wasn't done well. Honestly, we have better things to do than try to recoup an hour's worth of cleaning cost if it was undeserved. The only option was to come back over and inspect the situation. Forget it, you had your chance in my home, and if this is the way they deal with clients, no thank you. Oh, and by the way, my husband tipped their employed VERY well for her time. She was lucky I was gone when she got ready to leave, because she would not have been leaving at that 3 hour mark, especially if I had been here to look around! Look elsewhere for a company that does great work, and has higher ethics than to basically accuse their customers of of trying to defraud them. My husband bought this service as a Mother's Day Gift, had I been involved I would have either used, Home Neat Home or The Cleaning Authority. Both of those companies have provided excellent service when we have used them. Too bad my husband did not know who best to call. Oh, and you know the saying, "You only get one first impression," they called the day of my first appointment to reschedule."

"I purchased a Crowd Cut coupon for 3 cleaning services on July 20, 2011. I left two messages to schedule services. The calls were never returned. When I got through the third time, on Aug. 22, I was told that they were booked out through Thanksgiving and that I had to schedule all cleaning sessions no later than Jan. 15. Since I only require monthly cleaning service, this was not acceptable. The manager I spoke to was very rude. She explained that the rules of use were clearly stated on the coupon, and that the services had to be used in the time frame identified. There was no consideration for the fact that they had obviously oversold their services and that the delay in scheduling was their fault, not mine. I have purchased many Crowd Cut and Groupon specials, and other merchants in similar oversold situations have been more than happy to accomodate the deal as long as the services were scheduled (but not necessarily delivered) by the expiration date. If this is how they treat their customers, I am more than happy to take my business elsewhere. I think they could use an education in customer service."

"Distinctive Cleaning presented us with good customer service and were very professional and focused. The quality of their work was above average and their customer service representative was polite, cheerful and professional. Our overall experience with Naked Clean was very positive, we can easily recommend them for their devotion and commitment."