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New Century Tax Pros
5315 West 74th Street, Edina, Minnesota, United States
About the New Century Tax Pros
New Century Tax Pros is a reputable accounting and finance institution located at 5315 West 74th Street in Edina, Minnesota, United States. Our team of experienced professionals is dedicated to providing top-notch tax services, financial advice, and accounting solutions to individuals and businesses alike. With a commitment to excellence and customer satisfaction, we strive to help our clients navigate the complexities of tax laws and financial planning. Trust New Century Tax Pros for all your accounting and finance needs.
5315 W 74th St, Edina, MN 55439, United States
Reviews of New Century Tax Pros
"Save your self a headache! She’s way to busy to help with your taxes. First couple of years I filed with her w no problem but these last two years have been HORRIBLE. Disrespectful staff on the phone and when she’s under stress she can be very disrespectful too! Even with three weeks in advanced couldn’t do my 2022 taxes on time. She was supposed to file an extension for my 2021 taxes because I brought them late, OK, my bad! She never told me that I had some missing paperwork until 7 months later. Said that she called and sent emails, never received a pc from her. I requested proof of my 2021 extension and she was not able to because she was very busy. A matter of printing a paper and giving it to me. If you really want to save your self a headache and a heart attack, find someone else to file your taxes with."
"My family came here for years and had really good experience with her dad, but she is very disrespectful and unprofessional. Mental health issues is real! I recommend her to go and get it check out."
"Very bad customer service, Don’t come here ! We came to this location for the past few years ; we gave her the tax return info last year 2021, but it was delayed for a year, then a year later , She emailed us that our tax was done ; we went pick it up , but the owner said “ we have it done , but we are not going to give it back to you because of your rude comment on Google review “. Like we don’t mind that it was delayed for a year, and also she told us that she called and leave messages for multiple times, but actually she had a wrong number down in her file , it was her work errors !overall , She did not have an apology for being delayed! Very Irresponsible !"
"Not even worth one star. Horrible service. We went to file taxes in 2020, they had it done in 2021. We went to file again last year. We still haven’t gotten our file from them. We called, emailed and even showed up in person a lot of time to ask them about our tax return. They emailed back stating they have called us multiple times asking for documents for last year’s tax, in reality, we have never gotten any calls from them. Don’t go to this place."
"HORRIBLE CUSTOMER SERVICES! NOT EVEN WORTH A STAR. We had come to her dad for years to begin with, that's why we have decided to go to her for our first year business tax return. I had my tax return sent in mid March, which I know a little late for a business tax return. However, our business did not start until mid October 2021, which meant there were only less 3 months of operation, and I also had all expenses and incomes listed out on a excel spreadsheet. Everything seemed Ok even though Jolynn Choy never told us if she would accept or reject filing our return. Plus, she filed an extension without letting us know at the time. Whenever we asked for an update on our returns, she always claimed on how late we sent it in, even though all we would want to know was a completion timeline for the filing. In the past weeks, I had to call in their office multiple times to ask for the returns to be done as we need it for a loan application , which was withholding due to a tax return not being done (not to mention even though they said they would call you back, they never did). After letting her knows that we in need a return for a loan request, she ignored our need and claiming on her having other deadlines that she would need to work on. She literally telling me to find another place to have our tax returns done. Seriously, we have ever never received that kind of worst services in whole of our life or even in imagination world. I thought it was a bad conversation that she just said so due to stress only. However, today 9/28/22 after trying to call into their office, the receptionist just told me that "Jolynn said if you calling in, just let you know that you need to find a different place for your 2021 tax return." We could not believe that was coming out from a professional at all. After withholding our tax returns for months (since early March to now EOM in September, which is about 2 weeks from a tax filing deadline of 10/15/2022) and telling us to find another place. OMG - I did ask them that do you think it is possible and enough time (2 weeks prior to deadline) to find another place? We would appreciate if you had let us know that you could not accept our returns when we sent them in but not now. They only said, "I do not know as that what's Jolynn Choy said." such an irresponsible words horrible customer services. IF YOU DO NOT WANT TO END UP IN OUR SHOES NOW, PLEASE FIND SOMEWHERE ELSE, WHO WILL RESPECT AND APPRECIATE YOUR BUSINESS."
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