U.S. Bank Branch 307 Pine Street, Monticello, MN 55362

"Made adjustments to one of my accouts and the service was excellent. The person i interacted with was knowldgeable, efficient, and took the time to understand my needs, I had an excellent and useful experience!"

"Exceedingly poor service. Forces you to use the drive through banking only, and then only has one person working. Even when it’s a very slow middle of the day arrival you will be there at least 15-20 minutes stuck waiting for them to do, well, who knows. Do whatever you can to avoid this branch, and just don’t need to deposit cash ever."

"UPDATE (7/12/2021): After 2 1/2 years of working on this with this branch and others, the fee was waived. Updating to 3 stars as we were able to get the issue in concern resolved after a few escalations. As this was my only rocky experience with US Bank, I would still recommend them in general. However, I would be very cautious at this branch. (1/18/2020) This became a long review, but it's a 100% honest experience I had with an auto loan. I'd like to start by saying I've had nothing but good experiences with US Bank, except for the Monticello branch. I have several accounts set up with US Bank including a home mortgage, and have been with them for about 7 years now. Back in January 2019, I was shopping around for a car. Submitted a pre approval online, and a day later, I got an amount back. All good. So, found a car that I was interested in. But didn't have the interest rate. Wanted to compare this with what other places/the dealership for the best rate. When talking with the loan processor, I had mentioned I wanted to do a down payment of 4k, and a loan term of 24-36 months would be fine. After a day or two, she called back and asked if I can come in. I wanted to know what my interest rate would be, and she mentioned I can get this when I come in to talk. Thought it was weird I couldn't get it on the phone, but that's fine. So I came in, and after preparing some papers, she did mention the interest rate which seemed high. Then she put the papers down to sign. I was confused. First, there was no down payment after I had requested it. Second, I'm simply just trying to get comparison numbers. She mentioned I can just pay a higher payment for my first payment due as a down payment (which doesn't help with a lower interest rate, looking at it now). Second, she indicated that things can still be changed if needed, which I figured changed meant we could either add a DP or cancel if it isn't to-par with other rates. I was wrong, but misguided by the person that was supposed to help clarify this instead of pushing for a sale. She hands me a check after, and I mentioned I'll let her know if I need to change or cancel it. She looked at me weird, and proceeded to frantically tell me I can't do that. I went to the dealership, and of course, they had a better rate. Ended up going with them, and called to return the check. This was at around 4pm, and the lobby closed by 5pm. She said I HAVE to bring it back today, or there'll be fees (also she had to add that I was the only customer that had done this to her in 19 years, like I was deliberately trying to mess with them or something). I tried, but couldn't make it. Returned the next day, and they're slapping a $100 fee for "paying the loan off within one year" by them cashing their own check, which that policy is for when a check is actually cashed by a dealer, and the customer pays the bank off before a year. Seems shady to me, since I never cashed it, but they did. She had tried working with her manager to waive the fee, but as you'd guess, didn't happen. When requesting to speak with her manager, she told me she wouldn't let me, and she already did everything she could. Also shady to me. After then trying to contact the 1-800 number over 3 months and 4 different people, each of them agreed with me that this shouldn't have happened, and that they'd follow up. Nothing. Went to the Plymouth branch to see if they could help. Talked to the manager there (he'd actually talk with me), but it's been 3-4 months there, and every time I go in, they say they're still working on it. Not sure what I can do about this. After going through this bank for 7 years and having nothing but good experiences, this left a bad taste in my mouth. After 1 year, something that shouldn't have even happened is still an issue, and no one can help. Makes me concerned for the checks and balances at that branch, and I'm left still hoping that someone is doing something about this (since I am not getting any updates)."

"Jenifer “the manager” gave Disappointing service. Very unhelpful. Rude and very high strung. You catch more bees with honey than vinegar Jennifer. Some customer service classes would do well for this branch. Thankfully I was able to call the elk River branch and within two minutes I had a meeting setup. After one and a half hours with the Monticello branch I was still confused with no appointment or any idea how to schedule one."

"I called to see if I could get a check verified to make sure it wasn’t fraudulent before putting it into my account. I was told over the phone that US Bank does not verify checks. If the rep on the phone would’ve asked some more questions she may have gotten more info about a possible fraudulent US Bank check that was circulating. Called the 1-800 number, spent some time on hold but was finally able to verify it. Not impressed with the service in the branch."