Jackson Hewitt Tax Service 201 57th Avenue Northeast, Fridley, MN 55432

"I recently had an incredibly frustrating experience with Jackson Hewitt, particularly with the district manager and employees from a specific location. Unfortunately, my fiancé's state taxes are currently in limbo after one of their employees got fired, and the lack of assistance and accountability from the District Manager has left us deeply dissatisfied. The communication from Jackson Hewitt has been inconsistent and unreliable. Different people from various locations provided information that's conflicting to what the district manager says , making it nearly impossible for my fiancé to get a clear understanding of the situation. This lack of transparency and clarity is unacceptable, especially considering the significant fees we paid—almost $600—in the expectation of a smooth and reliable service. The District Manager, who should be a source of resolution, has been unhelpful and seemingly disinterested in resolving the issue. Promises to get clarification were made but never fulfilled, leaving us with the impression that they are either unable or unwilling to address the problem. It's disheartening to see a company behave in such a manner, especially when their customers are dealing with important financial matters. This experience has left us frustrated, feeling deceived, and questioning the professionalism and integrity of Jackson Hewitt. We expect more from a company that handles our financial matters and pays a premium for their services. Jackson Hewitt, particularly the District Manager at this location, needs to take responsibility, provide accurate information, and actively work towards resolving the issue promptly. The lack of urgency and transparency is disappointing, and I hope Jackson Hewitt can learn from this experience to improve their customer service and accountability in the future. Be better!"

"I went in to jackson hewitt it was my first time filing my taxes here my tax pro tekelia was very welcoming ! She was very friendly I was very comfortable with her I would highly recommend everyone I know to her because she is great !!! Wish I can leave a hundred Star review !"

"I love Ta’Keila great customer service skill she is very professional and always make you feel welcome at her location"

"Tequila was excellent and helped me get my taxes done within 15 minutes. As a person coming from 4 years of turbo tax I’m so sad I wasted my time not coming to her for these past 4 years !!! I’ll be back ❤️"