H&R Block

"Absolutely not. My husband and I had been going to H&R Block for years and after the 2022 filing year we will NEVER return and I will never recommend anyone to them. We had filed in April in office and then in September we still hadn’t received any refund from the state and then it dawned on me that we never received any confirmation that the state or the irs had accepted our filing. So I contacted the irs and they told me we had never filed for 2022…. Well yes we did, I have the whole packet that Massud gave us when we filed in office with him. So I contacted H&R Block and they tell me that we didn’t pay them and we still owe them money and that’s why they never filed our taxes for us… we filed in office and he took payment at the reception desk before we even left the office, so after providing my bank statement that proved we did in fact pay the district manager tells me that somehow our payment got attached to another persons account instead of ours. So it’s now October and all that’s offered to us is to file our taxes for no additional charge. We did get penalized for late filing when it wasn’t even our fault. Ridiculous and absolute garbage customer service"

"The tax preparer is rude and doesn’t know how to deal with the customer. I’ll not use him again next year."

"Masud Mamun at the EP mall location does phenomenal job working carefully to get you the maximum benefit possible."

"The first time I've used a tax preparation service. I needed my taxes prepared under threat by the IRS because I had outstanding taxes unfiled. Massud saved my property, and helped me file 4 years both state and Federal in less than 24 hours to Make the IRS deadline. Now, the IRS is off my back. Thank you, H.R. Block."

"Valerie Belton, Andie (the branch manager) and Anne. Remained with me even after business hours to help me process tax information that I had a serious deadline with. They treat you in a way that I did not expect this is the only Tax Service I will use in the future thank you H&R Block"