H&R Block 13613 Grove Drive, Maple Grove, MN 55311

"I had concerns about my tax filing completed this year (from a different accountant), and wanted to utilize H&R Block’s advertised second look, so I scheduled an appointment. I was called to reschedule and when I explained why I was coming in I was told it wasn’t their job to ensure someone else did my taxes properly, (even though that’s specifically what their website states)! She said if I came in next year and paid, they’d be happy to do my taxes. When asked if at that time they would look back to see if someone else did my taxes properly, she hesitated but said yes, because I’d be a paying customer at that time. My favorite part was when she questioned why I even had someone complete my taxes if was now concerned (and even laughed). It was sad I had to explain to a grown adult that had I had those concerns initially, I wouldn’t have gone to that person. Although, her personality in general was pretty unfortunate, especially given she’s in a customer service role! Find somewhere else to go, literally anywhere else."

"Robin was nice, knowledgeable and really cared about experience, she's been great for the last 4 years."

"We had a great experience with Robin. She gave us great advice for next year."

"My tax guy was nice, he explain very things about my tax and help me what form I was missing so we could get the form right there so we could finish the tax"

"If I could give this location zero stars I would. After many issues involving wrong information entered in our tax refund, multiple calls requesting updates with no call back to finally processing the refund with the WRONG address. Now, our refunds are no where to be found. Please do yourself a favor a hire a company that doesn't have hundreds of clients and/or can at least call their clients back after making multiple errors."