VCA Animal Care Hospital

"This is my second review, since they refuse to post my first review. Idc I’m here to warn people. Especially people that love their pets like they’re family. I had been taking my senior cat and dog here for years, great care! Then all of a sudden they changed doctors and staff and it was a nightmare. Only one example of each (there are several) my cat was urinating blood. Took him in for a urine sample. I called for results, it was a Friday. They said results were in, but the doctor wasn’t, so I had to wait until Monday when they returned. I was so upset about the delay in treatment when they had the results right there. The doctor ended up calling me from another clinic to YELL AT ME, for “not being patient”. Ummm… wait all weekend while my cat was in pain and bleeding? No. Unacceptable. Then an example of my dog. I had about 3 more refills on my dogs pain medications (he’s a senior dog, pain, old, etc). I call for his refill and they REFUSED to give it because they wanted ANOTHER checkup (mind you, he had just been there two weeks prior). But they refuse to give him meds until I scheduled and paid for ANOTHER visit just because it was a new doctor. They didn’t care at all that I still had three refills left. They didn’t care if my dog was in pain or not. If you love your pet, take them somewhere else, anywhere else. Edit to respond to their request to reach out: No thank you. I made several attempts at the time to resolve any issues and you all made it very clear that my long term business I was giving you meant absolutely nothing. The fact my babies were suffering because of your lack of and delay in care, shows what kind of “business” you’re running."

"I wouldn’t recommend this vet office. I had two visits with my newly adopted pup, and since he was understandably scared and nervous, the ‘vet’ was put off and wasn’t able to even exam him. In actuality, he just snipped a bit when she tried to check his teeth. Obviously, she had no confidence in herself. Then she referred to him as a ‘damaged dog’, which broke my heart. NOT damaged, just adopted and scared. Didn’t even try to scedule another appointment considering she couldn’t complete an initial physical. I had his needed vaccines done, and required boosters, for my dog. But, will find another vet office for further care. The office smelled very unsanitary upon entering, and I thought there must have been an accident, but was worse the second visit, so obviously just unclean. The staff is rude and hurries you through explinations when trying to explain issues with a beloved pet. Just a VERY bad energy and approach to animal care. Shame on them."

"Used to recommend this vet office to anyone who asked. Now, their hours are more limited and no longer work for me unless I take time off work, which is super inconvenient. I can’t speak to their current vets since the two I saw have since left this practice."

"They always took such great care of our dog, Tootsie. They treated her so nicely and were so sweet with her. She passed away and they sent us a card with staff signatures, it was such a nice gesture in the moments of terrible pain that comes with losing a furry companion."

"I have gone here for all three of our pets, and they are amazing. The staff is so kind, professional, and you can tell they really care about what they do. After our dog Bo had blockage they were a critical part in helping us get him the emergency care he needed. Thank you for all the great work everyone does at your facility!"