Banfield Pet Hospital

"This year they did not contact us (as they did in past years) for our dogs annual teeth cleaning (that we pay the monthly premium rate) when we contacted them they did not honor last years teeth cleaning and are making us use this years. To make it worse the Edina Clinic Manager avoided all telephone calls and in person visits. I would not recommend."

"I had to give a star in order for this review to be posted... but I give Zero stars. Zero. ZERO! Completely focused on business with zero compassion for you or your pet when he unexpectedly dies in their care. Literally 2 weeks after my pet unexpectedly died, my $2600+bill was sent to collections. 14 days. They can't even tell me where this practice of sending the bill to collections is written. No grieving period allowed apparently or even a conversation about making a deposit. Not paid by 6:00pm and it goes to collections. Not to even mention the year long wellness plan that I started 2 days before the surgery that killed my dog. They will not allow me to get out of the year long contract without paying the remainder of the plan which would be almost $1000. My dog was alive for 2 days under this plan. He will not receive most of what’s included, yet they won’t stop monthly payments. Ridiculous. This company is run by heartless, insensitive bullies focused on money... Even the vet agreed that there were problems with the care that I had serious concerns about... the negligence was just overlooked and the bill had to be paid in full. Even the tech that left a message on my voicemail said that she didn't think I should have to pay for it because of what happened. Even the vet said my dog's death is changing how they do their surgeries... to me, they are admitting negligence... I was told the surgery was a success at 3:00 and to pick him up at 5:00. At 4:45, while I was on my way to pick him up, I was called and told he was going into shock and I needed to get there soon. They didn't have what they needed to care for my dog so they sent me to pick him up from the clinic to transport him in critical condition to the emergency hospital in rush hour traffic. I literally watched the techs dump my poor sweet dog in critical condition in the backseat of my car. There was zero care in how they handled placing him in my car. ZERO! I was told the emergency hospital would be waiting for me with a stretcher when I drove up. I have no idea how I even made it to the hospital, I was so distraught. When I got there, no one was waiting for me. When I went in, they didn't know who I was and by the time someone got to my car, my dog had no heartbeat. It was the worst day of my life. Do not EVER go to Banfield in Edina if you have any serious medical care needed. They'll only care about the bill when your beloved pet is in need of care. The MANAGER (Allie) is literally the worst. Heartless. The fact that I can't even contact her supervisor is ridiculous as well. I can't even get an email address, let alone a phone number to directly contact the manager's supervisor."

"Dr. Reinhart was absolutely amazing! She was so kind and caring for my pup! Her assistants were just as amazing as her also! The lady working the front desk was also amazing! I was so worried about trying a new vet but they made me feel like I was at home. Will be back and will tell people to go there! Thanks for everything!"

"Don’t go to Banfield! They punctured our dogs ear drum and won’t take responsibility for their actions, in fact they are ignoring us. Our dog has been suffering ever since and that has been for a number of months now. They are just a high volume vet with little to no empathy for their clients and their pets."

"I think the vets there are excellent and I only live a couple of blocks from their office. However, every time I call there, I get put on "Hold" for at least 15 minutes, so I don't go there anymore. It's too frustrating trying trying to get an appointment. The front desk people are ruining what used to be a great business."