Paychex 1020 Discovery Road, Eagan, MN 55121

"Can't express how horrible this company is. DO JOT USE PAYCHEX for ANYTHING related to your business unless you absolutely LOVE spending LITERALLY HOURS AND HOURS ON HOLD, having no one ever call you back, constantly being transferred between "different departments" and having to explain your situation MULTIPLE times all to people that either don't care to help or "can't help, but they will transfer you... " Into infinity! This company absolutely SUX and I believe their reviews speak for themselves. Yuck! Can't wait to be done with this joke of a company."

"I have used Paychex for years, yes, my company has always had problems with them. Everything from billing my account wrong, to not running my payroll on time or at all, to sitting on the phone to speak with my Rep and not getting in touch with anyone. However, I'm on my last nerve with them. I sent an email to my Rep on Monday January 8 to have them add health care to box 14 of my W-2. He emailed me back saying it will cost me $200 plus fees and penalties to have this added, apparently, I had until January 5 but I was not informed that there was a deadline. I can no longer give this company the benefit of the doubt. I will find a new payroll company that will do the job they are paid to do. I will never refer this company to anyone and if you are thinking of using this Company DO NOT, run away and don't look back. Update: Now I'm being charged another $150 to amend my return. I was charged over $200 to amend my W-2 and $150 to amend my return. This Company is a scam. Another Update: I changed my review to 5 stars because Debra & Victory reached out and resolved the issue. I am very happy with the results and grateful that they helped me. Thank you!!"

"This is the most disgusting and insulting customer service I have ever received in 50 years in business. Took Federal taxes from my account over 7 years ago, and never sent to IRS. Used them to pad profits. Only learned about it a year ago when IRS demanded we pay them $55k plus penalties and interest. Also being sued. At my request NY Attorney Generals office has opened a fraud investigation for them. If you feel you've been financially hurt by them, please contact them. Will determine the potential for class action status. Since they used my funds to artificially increase profits, I'm also asking both the IRS and SEC to open an investigation, to determine how prevalent this is and to take appropriate action. This unethical and unprofessional behavior cannot be allowed to continue. Join me in doing whatever is necessary to hold them accountable for all the damage they cause their clients!!"

"Possibly the worst payroll experience we have had ever. We decided to use them instead of ADP. Mistaken by the onboarding and promises. After our initial implementation, we have not had one successful payroll processed correctly. We have cancelled with them only using them for three months. Kept taking money out of the account even after we terminated our contract with them. Never tired to make anything right with us and never will recommend them to anyone. From the sales person to the account specialist to anyone, all terrible service and terrible experience."

"Paychex is the worst payroll company in the country. First they messed up our monthly tax payments to WI after I sent an email to confirm they were processing them correctly. This took 5 months to correct once someone finally got back to us. I have had 8 reps in the last 4 months because they cannot keep an employee because it is such a horrible company to work for. They processed our payroll twice in the same week withdrawing money from our account. I sent them an email notifying them of the error they then charged us $90.00 to correct their error. Now they are charging us for online payroll and we cannot process online as they have removed the service we are paying for. Do yourself a favor and use another company. I would give them a zero if it were possible. DON'T USE PAYCHEX................"