The Servion Group

"I've had a dozen mortgages over the years and I've never had as difficult a time as with servion. Really poor approval process. Thought they were going to turn me down ,so had the cash ready if I needed it, just needed to take from a retirement account. They don't understand retirees and were concerned my income was too low. I have plenty of resources but they didn't know to account for retirement accounts. I currently have a payment due in 3 days and they have yet to send me a statement. Terrible company, lousy customer service."

"--Key Topics and Lessons Learned-- Term: unapplied funds* Definition: Servion's payment system will not always apply your payment to your balance, instead it is placed in a temporary account and will post the payment later (but not always). This has occurred several times. Reason: Several reasons this can occur, either the customer has not paid the full balance or their is a credit on the account from overpayment. The website discusses this briefly but only when someone does not pay in full. In each of my cases, I pay a random fee, the fee gets waived then the payment doesn't know how to apply itself. Summary: Terrible billing platform that cannot handle common mortgage variables. I have been dealing with this for 4 years and am very unhappy. I will say the customer service is very friendly so be patient because they are trying to understand the issues also."

"Just like every review posted in the last two months. Constant problems getting my mortgage payment made. They change their platform, they have an online portion that won't let payments work. They set you up on auto draft and then that doesn't work. They charge fees left and right. It really seems like it is set up to make sure people (who have the payment money) are unable to so they can get extra fees. I have no problems with any other payments or banks out there."

"Things were good. Then they changed the platform for the webpage, ( in July 2023) and it is to the point the mortgage company is doing double pulls a month. July was a double pull. August was a late pull. Now September I had the normal pull on date scheduled, and now 18 days later in the month, there was another double pull. I’m disappointed that they do not test these systems for inaccuracies. All I’m going to say."

"I would give Servion 0 stars if that was an option. My husband and I have both been trying to set up automatic payment since 8/30. We also made the payment for September. Servion has not taken out of our account yet and we’ve received a late payment notice! I have yet to get a response from email I sent weeks ago. My husband has called 19 times and no results. Step up Servion."