Minnco Credit Union - Cambridge

"Overall, I have been liking minnco. I have had one bad experience from a loan officer when I was looking for a personal loan for 5000$ for a Bitcoin.. she laughed and called it a get rich quick scheme, Bitcoin then hopped to 20,000$. When I was leaving she didn’t shake my hand when I offered. Bitcoin later reached heights of 60,000$. That one stupid employee would have been enough for most people to leave a 1 star review, but I know the majority of what I’ve experienced at minnco is a justifiable 5 star service."

"Member over five yrs. Very poor experience working with their home mortgage dept. Very rude, dismissive, not helpful on multiple occasions. Was told to “be quiet, I’m speaking to…” (my spouse) when asking a question. Spoke to supervisor and got nowhere. Was told that they could not imagine her being rude. I could. RECORD INTERACTIONS!!!"

"Been banking here for 22 years. And I would say I have only had great experience with this bank. Only thing I would change is if a person looses their money order they should cancel it asap. And reissue one. But that's the only issue I've had in 22 years."

"Out of the three people I dealt with only one was pleasant. One of the ladies even crossed her arms and rolled her eyes every time I would try to speak, very unprofessional and rude! Minnco give your employees a customer service class on professionalism PLEASE! Or just hire toddlers, they probably have better manners."

"Account has been hacked. Got money back within 2 days. System goes down constantly whether it be their ap, etell, or their website. Good customer service though. But starting to get tired of fraud charges and down systems."