The Bank of Elk River - Main Street Office

"I have been a customer of this bank for over a decade. Always great service for the most part. Rarely do I write checks but always have the funds to move from somewhere to cover any negatives. I check the accounts before 8am and between 6:30pm and 7pm each business day. All of this means nothing to this bank. I write one check a month - I cover this check every month. this time an ACH payment came out over night - again I covered it. The Bank of Elk River decided to return the check! WHY?! funds are available all over the place and each time I checked the account it was positive. How horrible to treat a long standing dedicated customer LIKE THIS! I will no longer recommend this bank to any client, friend or family member. THEY DO NOT HAVE MY BACK. Clearly my long history makes me too big of a risk. Very very disappointed in this bank. UPDATE:Dave reached out to me from the bank. He was unable to correct the returned check but did work to acknowledge my long term association with this bank and appreciate that. It is unknown why customer service was not able to stop the return while it appears they actually could have. Dave has offered his services if this should happen again."

"Corey did an amazing job with my home loan! Very detailed and he got it done when others could not!"

"Everything I have experienced banking at the Bank of Elk River has been incredible. Truly the best customer service. Any time I have been in need of contacting someone or having a question answered, the bank’s response time has been unmatched. I am a very inexperienced banker and small business owner and Michelle Thatcher, the bank’s Assistant Vice President, has personally walked with me step by step never making me feel anything less then a high priority banker (even with my seemingly simple questions). For anyone looking to immediately increase their banking experience look to the Bank of Elk River. I could not more highly recommend this bank and it’s employees."

"The Bank of Elk River is the best!!! I have been a member there for almost 20 years. I’ve moved away but I still continue to bank there as everyone is so friendly. Shout out to David Black as he has assisted me with several issues that I’ve had over the years and explained to me why they were happening in such a nice and kind way."

"The Bank of Elk River is great. Everyone is always so welcoming and very helpful. They have big city service with a warm home town feel. Their app and online services are also an added bonus. Very easy to use and manage."