Stone Mountain Pet Lodge

"This is the first time I have left my fur babies since I got them. 6 and 4 years ago. I was very nervous. My dogs were very comfortable going with the caregivers. They were in great hands. I highly recommend Stone Mountain lodge when you need to board your fur babies,"

"They always have availability. I feel like they take on more dogs than they can handle and the staff are inadequately trained. Several times my dogs have come back to me with their harnesses on wrong causing them to choke. Both of my dogs come home EXHAUSTED from the anxiety of being boarded there. They have lost the dogs toys/personal items several times. We didn't get any notification until after the fact that our dog didn't keep any meals down. We were not impressed."

"My experience here was really disappointing. I spent $993 to board my two dogs for five nights at the Blaine, MN location. At first, I was really hopeful because the facility was clean and the front desk staff were friendly. I found the staff to be non-communicative and dismissive at the end of my experience. I spent extra on report cards (included in the $993) that turned out to be a piece of paper with stamps on it that you receive at the end of the visit. I had to call twice for an update on my dogs. When I called I was told that one of my dogs had not eaten in two days. When I expressed frustration about not being contacted sooner, the staff told me that they have a '48 hour' policy when it comes to dogs not eating, however, I cannot find anything about this policy on their website. I was told that I could spend additional money on a food topper for my dog if I was interested. When I asked to speak to the manager Abby, I was told that I was not called because my dog was grazing on his food, which counted as eating. While no one ever apologized for not communicating this with me, they did comp a topper to give him for dinner. When I had let the manager know I wanted to pick my dogs up early that night (instead of the next morning as planned), she told me that I would be charged a $50 late pickup fee, on top of what I already had paid for the night that they were not using. Abby agreed to refund the night but took the $50 fee out of the refund (I told her the time I would be picking up). I CALLED AT 5:50 TO MAKE SURE I WOULD BE ABLE TO GET INTO THE BUILDING SINCE I WOULD BE ARRIVING LATE. TURNS OUT, DOORS WOULD BE LOCKED AND PHONE NUMBER WOULD NOT BE WORKING. I don't know how she expected us to get ahold of her and why she did not provide that information previously on the phone. When I came to pick up my dogs that night they brought our dogs to us outside. My 90lb German Shepherd was attached to his leash by his flimsy dog tag ring (not either of the two collars he was wearing). We were next to a busy road. The report card I received ended up showing that my dog had not been eating well for three days as opposed to two. While I am aware some of these things can come down to a dog's temperament, I found that the staff and care provided were poor for spending $1000."

"I brought my cat Linus for overnight lodging in the atrium room at Stone Mountain Pet Lodge in Blaine, MN, while we were out of town recently. I also paid extra for some cuddle time for him. I tried calling that evening to get an update on Linus but since it was after-hours, it gave an option to go to voicemail but for some reason it was saying it was the Brooklyn Park location before the voicemail message so I didn't leave a message since he was at the Blaine location. I really wish they would give more communication or a report of some sort to let me know how he did. I was disappointed that they don't take photos either. For the price I paid, I would've expected at least a photo or a report of his stay at the very least. Because of the little bit of information I received, I'm not quite sure how he did or if he got much attention, ate well, or played much. It's hard being away from my fur baby, so I really wished I would have been informed more in detail about how he did during his stay. The staff seemed fairly friendly, though."