Wells Fargo Bank

"This branch literally doesn't care about any customer; any other branch in town would serve you better if you're a WF account holder. Made a sizeable deposit, they made ZERO available on deposit. Don't believe what the staff tells you, they aren't required to put anything on hold by federal regulation, they do so because they think you're lying and the check's gonna bounce. The regulation is in place to stop banks from holding deposits indefinitely, and that's it. The staff has been indifferent every time I go there as well, and they made me feel like some kinda criminal today when all I was doing was depositing money. Real talk, if you have a decent amount of assets, bank literally anywhere else. Don't waste your time with these clowns."

"I recently had some account questions that could not be resolved over the phone or online. Had to make an appointment to get time with a banker (because of Covid). At the appointment, I was able to get all the help that I needed. Even had a follow-up call a few days after the appointment to make sure that everything was properly handled. You don't expect to get that level of service from a large, national bank chain. I've had an account with Wells for about 25 years and plan to be with them for many more. They do a very professional job."

"It sure would be nice if you could actually call the bank. I don't bank with them because of their fraud from a few years back and how my wife has been treated by them but for some reason after 10 years shes still with them. Would love just to know if i can deposit money into her account so she doesn't have to break quarantine to go in, but nope. Cant have a phone line that's not answering 40 unrelated questions and then be told I have to wait 15 minutes to talk to someone in another state probably."

"The staff are always pleasant and very helpful. Everyone from the bank tellers to the management are very polite. Office is clean. Service is most often in a timely manner. Seating is avail be if you have to wait for any reason. Weekend hours are convenient."