Respiratory Consultants
3366 Oakdale Avenue North, Robbinsdale, Minnesota 55422
About the Respiratory Consultants
Respiratory Consultants is a leading medical institution located at 3366 Oakdale Avenue North in Robbinsdale, Minnesota, United States. Specializing in respiratory health, our team of expert doctors and healthcare professionals provide comprehensive care and treatment for a wide range of respiratory conditions. From asthma and COPD to lung cancer and sleep apnea, we are dedicated to helping our patients breathe easier and live healthier lives. Contact us today to schedule an appointment and experience the exceptional care and expertise of Respiratory Consultants.
Reviews of Respiratory Consultants
"After i took the overnight study and found it to be inconclusive, I then several months later I did the at home study. At bed time I put it on and it didn't turn on. I called the next morning and told them what happened. They told me that it could not be the case because they put new batteries in and tested them every time before they went out and that I did something wrong. One the phone with them I opened the compartment and found one of the batteries was installed backwards. I told her this and asked if I could have it again for the night. I think they only have one because the woman I talked to on the phone said "Well I guess but you have to have it here by 8am because it is going out tomorrow to someone else". I had it there at 730am when they were not there and told me they opened at 730. So that brings me to today. I missed my phone call with the doctor due to a family emergency. I called and told them I was sorry and if there was anything I could do to make it up. I was told by one of the worst customer service person I ever had the pleasure of talking to that we called yesterday to confirm your apt. and even called you today and now there is nothing we can do. I made a new apt. and if I miss it I will find a new Doctor or a different place to go rather than go through that again. If anyone asks me, I will tell them to go elsewhere. All I need is a pressure change on my c pap machine. I hope they don't decide to just shut my machine down because of this post. I hope this helps anyone. sorry so wordy."
"Terrible service. I took a home sleep study and tried 4 times to get the results of my study. You have to call (they do not email the study to you). I wasted 2 hours of waiting, left messages twice and still have not received a reply. Plus they do NOT validate parking at the North Memorial Robbinsdale site."
"Extremely poor for making appointments, I had a referral from my doctor and it still took several weeks for them to confirm an appointment time. They are horrible about following up. I had to stay after them to get any results. With that said road closures and backed up traffic caused me to be a few minutes late,. 1:30 appointment i was at front desk at 1:41, receptionist offered this. you are more then 10 minutes late you will need to reschedule. I can't comment on the medical care, but there is a old saying, IF THE FISH DIES IT STINKS FROM THE FRONT FIRST. Save your self a lot of time and effort, There is medical staff out there that wants to assist you,. look around. I did give one star because at one point someone did finally answer the phone.."
"My personal experience with respiratory consultants was not good at all. Every time I needed to make a follow-up appointment, they were three month out. Three weeks after a bronchoscopy, after calling to see what the results were, another dr. from the clinic, not Dr. Stoy, my doctor, called back and told me the test was fine and they were waiting for the biopsies to come back. This was totally false information. The test was not fine and there were no biopsies taken??!! Another two weeks or so and I hadn't heard from the clinic so I called to see what was the next step and was told snippily by an assistant, that she had called me a week ago and was cut off and tried "several" more times in a row with the same results....I told her that was a WEEK ago and she said they were far toooo busy to keep calling....there is more than one phone number on my chart and is it tooooo much for a second try the next day? When I tried to explain my frustrations with the doctor and the clinic, she cut me off and blamed everything on the pandemic. The pandemic has been going on for at least 5 months, I would think they would have figured out communication and running of the office better than that by now. She said I could see another doctor if I wasn't happy, and that she wanted me to be happy?? So I did. I am seeing another specialist. Dr. Stoy did manage to call me back with the proper results from the bronchoscopy 6 weeks after the procedure. Wow."
"I went to see Trisha Shamp and she suggested I get a CT done and I agreed to. When she called me with the results, she told me the status of the result and I was upset and in tears and she proceeded to talk over me, and not addressing the questions I had. I was obviously upset and she had not one ounce of compassion or empathy. I even asked her if she would listen to me - the patient and she was very brash and would not hear what I had to say. I ended up hanging up on her I was so upset. (Which is so unlike me). She then called me back and left me a voicemail saying "Look, I'm not going to play cat and mouse with you and I'm sorry you didn't like the results" and later on in the message she said she would be documenting that I hung up on her. I can't see how this person can be in the medical field and deal with patients. She is brash, lacks empathy and does not listen to the patient. I will never go back to see her or anyone at Respiratory Consultants, PA. She doesn't even deserve a 1 star rating in my book."
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