Santa Fe Medical Center

"I had a great experience visiting your medical center quite quick fast Esmeralda made the process very easy and comfortable I enjoyed my visit here"

"I went in because of one specific thing and a few other things, they took soooo long to attend us. we got there at 12 pm and didn't leave until a little after 4 pm. I knew they were going to draw blood so I didn't eat until then. The lady at the front desk was terrible, you could be standing there in front of her trying to ask a question and she will ignore you. But I still decided to give them a second chance and made an appoint for the following week, however, I had to cancel my appointment because i wouldn't be able to make it so called and tried to reschedule and she put me on hold for like 10 minutes and then someone else picked up so i explained my situation and she said just come in from 8-5. Wow. I couldn't believe the customer service from the ladies at the front."

"I went to see the DOCTOR (DEPALMA EXELENT DOCTOR ) he referring me to an especialist . The personal keep the paperwork for over 2 months. At the next visit the doctor told about it to the personal, and give me a follow up for 2 weeks. I stop with the woman make the appointment to do it. Actually I called to confirm my appointment and put me on wait 3 times 3 different people for long periods total about 50 minutes, at the end told me I don't have appointment. I had to make appropriate for today at 10:00 , was 11:40 and nothing. I went to the window to talk with the person and ask for my references to the other doctor and I complaining with a guy and a woman came a told me if I don't like the service I can go to others place. The guy told me the woman is the owners daughter."

"Doctor was incredibly knowledgeable and empathetic. Definitely worth my time to go. I really felt valued as a patient and the doctor took the time to answer every question I had. The entire staff was very polite. 10/10 would go again."

"If I could I've given this place no stars. I actually found this place through my insurance's website and saw this doctor had a "good" review score via Google. So I found it necessary to post a review of my experience today... My insurance changed, so I had to select a new PCP. After calling several offices, only DiPalma's office said they could schedule an appointment for me within a day's notice. I made the appointment. I came into the office 20 minutes prior to my appointment time, because I knew I would have to fill out new patient paperwork. It is 10:40am, the waiting room was filled with more than 16 people already. Yes, I counted. I signed in. I wasn't given the new patient paperwork until AFTER my appointment time. I brought my paperwork to the desk, they told me to have a seat. After several minutes I was asked for insurance card and co-pay. Why wasn't this done when I brought my paperwork up? Highly disorganized. Then I waited. And waited. And waited. I have now waited over an hour and 20 minutes, even after showing up early... I go to the window and asked for a refund. The clerk says to me "Yeah, well there's always a long wait with Dr. DiPalma." I said, "Well that's the whole point of making an appointment... to avoid long wait times. I shouldn't be waiting this long when I have an appointment." I got my refund and left. Awful. Disorganized. Certainly the last thing you want to deal with when you are feeling ill. I found out as I was leaving that the office usually double books patients at the same time. So it creates a backlog. Save your time, don't go here. I'm irritated I wasted my morning when I could've gone to Urgent Care instead."